ServiceNow SPM Technical Lead

Cloudious LLC; Austin (TX); A distancia; USD 150.000 - 210.000; Jornada completa

Descripción de la vacante

Cloudious LLC in Austin, TX is seeking a ServiceNow SPM Technical Lead to drive end-to-end transformation and implementation programs for enterprise clients.

You will own delivery governance, mentor onsite/offshore teams, coordinate with stakeholders, and ensure adherence to ServiceNow best practices and platform governance while guiding presales and roadmap efforts.

Formación

• Bachelor's degree in Engineering, Computer Science, Information Systems or related field.
• ServiceNow Certified System Administrator (CSA) certification is required.
• Experience leading ServiceNow SPM transformations and large enterprise implementations.

Responsabilidades

• Lead end-to-end ServiceNow SPM transformation and implementation programs for enterprise customers.
• Own delivery governance scope schedules milestones budget and quality metrics.
• Collaborate with stakeholders to define portfolio project demand and resource management processes.
• Drive solution planning and execution across ServiceNow SPM modules including PPM, Demand Management, Resource Management, and Agile frameworks.
• Provide strategic guidance and roadmap recommendations aligned with client objectives.
• Manage onsite/offshore delivery teams and ensure adherence to delivery commitments.
• Facilitate steering committee meetings, governance reviews and status reporting.
• Identify risks, dependencies and mitigations; ensure platform governance and best practices.
• Coordinate with architects, developers, business analysts and testing teams for releases.
• Support presales estimation, solution planning and proposal activities as required.
• Establish relationships with client leadership and key sponsors.

Conocimientos

Delivery governance

Stakeholder management

Program leadership

Risk management

Educación

Bachelor's degree in Engineering/CS/IS

Herramientas

ServiceNow

Descripción del empleo

Job Title: ServiceNow SPM Technical Lead

Location: Austin, TX (Remote)

Long Term Contract

Key Responsibilities

• Lead end to end ServiceNow SPM transformation and implementation programs for enterprise customers
• Own delivery governance scope schedules milestones budget and quality metrics
• Collaborate with business stakeholders to define portfolio project demand and resource management processes
• Drive solution planning and execution across ServiceNow SPM modules including PPM Demand Management Resource Management and Agile frameworks
• Provide strategic guidance and roadmap recommendations aligned with client business objectives
• Manage onsiteoffshore delivery teams and ensure adherence to delivery commitments
• Facilitate executive steering committee meetings governance reviews and status reporting
• Identify project risks dependencies and mitigation strategies proactively
• Ensure compliance with ServiceNow best practices development standards and platform governance
• Coordinate with architects developers business analysts and testing teams for successful release execution
• Support presales estimation solution planning and proposal activities when required
• Establish strong relationships with client leadership and key business sponsors

Qualifications Certifications

• Bachelors degree in Engineering Computer Science Information Systems or related discipline
• ServiceNow Certified System Administrator CSA