Lead ServiceNow SPM Technical Consultant

Peek IT Services; United States; Remote; USD 103,000 - 186,000; Full time

Job summary

Peek IT Services is seeking an experienced ServiceNow SPM specialist to lead analysis and build-out of Strategic Portfolio Management. This remote W2 contract role focuses on shaping how SPM processes are analyzed, documented, and implemented by collaborating with development and configuration teams.

You will translate business needs into epics, user stories and acceptance criteria, document process flows, and support expansion beyond Idea, Demand and Project coverage while partnering with

Qualifications

• Hands-on ServiceNow SPM experience including Idea, Demand and Project.
• Translate business requirements into epics, user stories and acceptance criteria.
• Analyze and improve project tracking and service workflows on ServiceNow.
• Ability to work independently in a fully remote contract role.

Responsibilities

• Analyze ServiceNow SPM processes, including project tracking and service workflow improvements.
• Translate business requirements into epics, user stories and acceptance criteria.
• Document process flows that guide ServiceNow development and configuration teams.
• Support the ongoing build-out of SPM beyond the current Idea, Demand and Project coverage.
• Partner with stakeholders to clarify requirements and confirm that delivered configuration meets them.

Skills

ServiceNow SPM

Epics & user stories

Process flows documentation

Remote work

Tools

ServiceNow platform

ServiceNow ITSM

ServiceNow HRSD

ServiceNow CSM

Job description

You will lead strategic portfolio management (SPM) work on a ServiceNow platform that currently covers Idea, Demand and Project, with expansion planned. This is a fully remote W2 contract where you will shape how SPM processes are analyzed, documented and built out, working directly with development and configuration teams.

Responsibilities

• Analyze ServiceNow SPM processes, including project tracking and service workflow improvements
• Translate business requirements into epics, user stories and acceptance criteria
• Document process flows that guide ServiceNow development and configuration teams
• Support the ongoing build-out of SPM beyond the current Idea, Demand and Project coverage
• Partner with stakeholders to clarify requirements and confirm that delivered configuration meets them

Requirements

• Hands-on experience with ServiceNow SPM (Strategic Portfolio Management), including Idea, Demand and Project
• Ability to translate business requirements into epics, user stories, acceptance criteria and process flows
• Experience analyzing and improving project tracking and service workflows on the ServiceNow platform
• Ability to work independently in a fully remote contract role

Nice to have

• ServiceNow ITSM experience
• ServiceNow HRSD experience
• ServiceNow CSM experience