ServiceNow SPM Business Process Consultant

Alldus International Consulting Ltd; Illinois; On-site; USD 100,000 - 125,000; Full time

Job summary

An established industry player in healthcare research is seeking a ServiceNow SPM Business Process Consultant to enhance IT processes and bridge the gap between IT and business departments. This role involves analyzing workflows, leading meetings, and managing the ServiceNow SPM solution to ensure compliance and timely execution. If you're passionate about improving business processes and possess strong analytical and communication skills, this is a fantastic opportunity to make a significant impact in a dynamic environment.

Qualifications

• Bachelor’s degree in Computer Science or Business Administration required.
• Hands-on experience with ServiceNow’s SPM tool is essential.

Responsibilities

• Serve as the liaison between IT and business units to ensure goal alignment.
• Analyze and document business workflows and requirements.

Skills

Analytical Skills

Problem-Solving

Communication Skills

ServiceNow SPM

MS Office Suite

Education

Bachelor’s degree in Computer Science

Bachelor’s degree in Business Administration

Tools

ServiceNow SPM

Job description

Our client, a leading innovator in healthcare research, is hiring a ServiceNow SPM Business Process Consultant to join their team in Illinois on a contract basis. The successful candidate will focus on improving the quality of IT processes, products, and services, while also playing a pivotal role in bridging the gap between IT and business departments to ensure that technological solutions meet business needs.

Responsibilities

• As the ServiceNow SPM Business Process Consultant, you will serve as the liaison between IT and business units to facilitate clear communication and ensure goal alignment.
• You will be tasked to analyze and document business workflows and requirements.
• Lead meetings and presentations to share insights and findings.
• Act as the communication link between technical systems, software expectations, and business models.
• Oversee and manage the ServiceNow Strategic Portfolio Management (SPM) solution, ensuring compliance and timely execution.
• Recommend improvements and alternatives to enhance business processes and KPIs.
• Generate and maintain reports on vendors, costs, and processes.
• Assist in the onboarding process, employee engagement initiatives, and departmental events.
• Support budget model development and reporting, and maintain departmental emails and distribution lists.

Skillset

• Bachelor’s degree in Computer Science, Business Administration, or similar.
• Hands-on experience with ServiceNow’s Strategic Portfolio Management (SPM) tool.
• Strong analytical and problem-solving abilities.
• Exceptional written, verbal, and interpersonal communication skills.
• Proficiency in MS Office Suite and other IT technologies.

Interested? Apply Today!!