Senior ServiceNow Requirements Specialist

BCMC; Oregon; Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Competitive salary

95% employer paid health, dental &

vision coverages

Employer paid for life, STD & LTD

401k with company match

Flexible Spending Account (FSA)

Holidays & annual leave

Job summary

Business Computers Management Consulting Group, LLC (BCMC) is seeking a seasoned Requirements Specialist to oversee agile requirements development for a DoD-related ServiceNow program. You will define customer mission needs, craft use cases, and translate them into epics, stories, and acceptance criteria.

The role requires extensive ServiceNow experience, strong communication, and a track record in agile environments. Work hours follow core schedule with DoD clearance considerations.

Qualifications

• 7+ years of ServiceNow platform and configuration knowledge and experiences.
• Excellent oral and written communication skills, team work, and customer engagement experience.
• Requirements development and management in an Agile Environment including sprint planning, management, backlog grooming, and user story development.
• 7+ years of experience working as Requirements Specialist supporting an Agile Development Program - ServiceNow agile development domain is a must.
• Strong knowledge of ServiceNow configurations, Best Practices, and ongoing knowledge of latest ServiceNow features.
• Experience with the ServiceNow HAM and/or WSD Modules
• Current ServiceNow CSA

Responsibilities

• Facilitate, coordinate, and engage with customer mission and product owners to identify, define, and create respective use cases to generate the requirements and acceptance criteria needed for the user stories.
• Work closely with stakeholders to define requirements, document them, and translate them into technical solutions and supporting acceptance criteria.
• Develop and update the Software Requirements Document with detailed technical and functional specifications for each user story requirements.
• Assist with scope definition and level of effort estimation working with Solutions Architect and SCRUM Master.
• Identify the critical requirements/use cases that need to be routinely regression tested.

Skills

ServiceNow configuration

Requirements development

Agile / Scrum

Stakeholder engagement

Technical documentation

Tools

ServiceNow HAM

ServiceNow WSD

CSA

Job description

This position will support our O-M / Sustainment agile development program by overseeing the agile requirements development and management including defining customers' mission and problem needs. The candidate for this position is responsible for leading the requirements gathering process and ensuring that solutions are aligned with customers' mission needs and the ServiceNow platform.

Clearance: Must be U.S. Citizen to be eligible for DoD Secret security clearance.

Core Work Hours: 7:00 am - 4:00 pm (EST) Monday - Friday, except Government Holidays

Primary Responsibilities

• Facilitate, coordinate, and engage with customer mission and product owners to identify, define, and create respective use cases to generate the requirements and acceptance criteria needed for the user stories. Work closely with stakeholders to define requirements, document them, and translate them into technical solutions and supporting acceptance criteria.
• Demonstrate ServiceNow (including Platform, ITSM+, HAM, and WSD ) configuration knowledge (e.g. user / group, catalog items, workflow, etc) on various technical meetings with the customers and program team to derive identification and define clear use cases leading to development of epics, themes, and technical requirements and acceptance criteria.
• Develop and update the Software Requirements Document with detailed technical and functional specifications for each user story requirements.
• Assist with scope definition and level of effort estimation working with Solutions Architect and SCRUM Master.
• Identify the critical requirements/use cases that need to be routinely regression tested.

Qualifications

• 7+ years of ServiceNow platform and configuration knowledge and experiences.
• Excellent oral and written communication skills, team work, and customer engagement experience.
• Requirements development and management in an Agile Environment including sprint planning, management, backlog grooming, and user story development.
• 7+ years of experience working as Requirements Specialist supporting an Agile Development Program - ServiceNow agile development domain is a must.
• Strong knowledge of ServiceNow configurations, Best Practices, and ongoing knowledge of latest ServiceNow features.
• Experience with the ServiceNow HAM and/or WSD Modules
• Current ServiceNow CSA

Our Company Overview

Business Computers Management Consulting Group, LLC (BCMC) is a small business specializing in Information Technology (IT), Cybersecurity, Information Assurance (IA), SOA, Big Data Management, Program Management, and more for Federal, State, and Local agencies. We possess highly skilled engineers, providing innovative solutions backed by strong past performances. We are ISO 9001:2015, ISO 27001:2013, 20000:2018, and CMMI L3 certified and registered promising highest quality and services to all of our clients.

Benefits

• Extremely competitive salary
• 95% employer paid for employee medical, dental, & vision coverages
• 100% employer paid for employee life, STD & LTD disability coverages
• 401k with company match
• Flexible Spending Account (FSA) for dependent & health care
• 11 standard holidays & 3 weeks of annual leave