ServiceNow Solutions Architect

Creative Financial Staffing; Lansing (MI); Hybrid; USD 62,000 - 73,000; Full time

Job summary

Creative Financial Staffing, LLC seeks a ServiceNow Solutions Architect to design and govern a large enterprise ServiceNow environment, aligning business objectives with technical capabilities and roadmap planning.

The role requires 5+ years of ServiceNow experience, CSA certification, and strong leadership and communication skills to guide developers, admins, and project teams in a hybrid Lansing, MI setting.

Qualifications

• Bachelor’s degree in IT/CS or related field.
• 5+ years of ServiceNow platform experience.
• CSA certification and strong communication/leadership skills.

Responsibilities

• Architect and design ServiceNow platform solutions aligned with organizational technology and business objectives.
• Lead technical solution design efforts, platform governance initiatives, and implementation of ServiceNow best practices.
• Design and support integrations between ServiceNow and enterprise applications.
• Provide technical leadership and support to developers, administrators, and project teams.
• Support upgrades, optimization initiatives, and roadmap planning.
• Ensure security, compliance, governance, and operational requirements are met.

Skills

ServiceNow

ITSM

ITOM

ITAM

CMDB

CSDM

APIs

Workflow automation

Leadership

Communication

Education

Bachelor’s degree in Information Technology, Computer Science, or related field

Tools

CSA certification

Job description

ServiceNow Solutions Architect
Pay Rate: $45-$53/Hr
Location: Lansing, MI (Hybrid, 3 days remote per week)
Job Type: Full-time | Contract (12 Months)

Job Overview

We are seeking an experienced ServiceNow Solutions Architect to support the design, governance, and strategic direction of a large enterprise ServiceNow environment. This individual will play a critical role in architecting scalable ServiceNow solutions, supporting foundational platform services, and ensuring alignment between business objectives and technical capabilities.

Responsibilities of the ServiceNow Solutions Architect:

• Architect and design ServiceNow platform solutions aligned with organizational technology and business objectives.
• Lead technical solution design efforts, platform governance initiatives, and implementation of ServiceNow best practices.
• Design and support integrations between ServiceNow and enterprise applications.
• Provide technical leadership and support to developers, administrators, and project teams.
• Support upgrades, optimization initiatives, and roadmap planning.
• Ensure security, compliance, governance, and operational requirements are met.

Required Experience of the ServiceNow Solutions Architect:

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• 5+ years of ServiceNow platform experience.
• 5+ years architecting and implementing enterprise ServiceNow solutions.
• Experience with ITSM, ITOM, ITAM, CMDB, CSDM, integrations, APIs and workflow automation.
• ServiceNow CSA certification.
• Excellent communication, leadership, and problem-solving skills.

Preferred Experience of the ServiceNow Solutions Architect:

• ServiceNow CTA certification.
• ServiceNow CAD certification.
• Implementation Specialist certifications in ITSM, ITOM, ITAM, or CMDB.
• ITIL Foundation certification or higher.

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