ServiceNow Solution Lead for Federal (TS/SCI)

Intact Technology, Inc.; Virginia; On-site; USD 120,000 - 180,000; Full time

Job summary

Intact Technology, Inc. is seeking a Business Solution Lead (TS) to guide delivery of ServiceNow engagements within secure federal environments.

The role emphasizes business analysis, process improvement, and strategic adoption of ServiceNow while coordinating with government stakeholders to meet federal requirements. Based in Northern Virginia, the position requires on-site work five days a week, TS clearance with SCI eligibility, and leadership across ITSM and related modules.

Qualifications

• Active TS security clearance with eligibility for SCI access.
• Onsite five days per week in a secure government facility in Northern Virginia.
• 5+ years of experience with the ServiceNow platform, including business analysis and delivery across multiple modules.
• CSA certification.
• CIS certification.
• Completion of the ServiceNow BPA Practitioner journey.
• Strong knowledge of ServiceNow ITSM and related application suites (ITAM, HRSD, WSD).
• Experience gathering, analyzing, and documenting business/functional requirements; writing user stories and acceptance criteria.
• Experience facilitating customer workshops, stakeholder meetings, and requirements sessions.
• Proficiency in Microsoft Visio or Lucidchart.

Responsibilities

• Oversee delivery of federal engagements, aligning deliverables with objectives and ServiceNow best practices.
• Lead moderately complex ServiceNow BA and process-improvement activities; map current and future states.
• Act as SME in ServiceNow ITSM and at least one additional module; guide adoption and optimization.
• Gather, analyze, and document requirements; translate needs into user stories and acceptance criteria.
• Collaborate with stakeholders, architects, developers, and project teams to translate requirements into technical solutions.
• Mentor and guide Business Solution Consultants in engagement skills and best practices.
• Perform QA reviews of BA deliverables for accuracy and completeness.
• Lead and coordinate UAT planning, execution, issue tracking, and resolution.
• Maintain strong relationships with government customers as trusted advisor.
• Communicate customer needs and priorities to internal teams.
• Ensure compliance with security policies and federal standards throughout the lifecycle.

Skills

Security clearance required

On-site in VA

ServiceNow expertise

Stakeholder engagement

Requirements gathering

Workshop facilitation

Education

Bachelor's degree

Tools

ServiceNow ITSM

ServiceNow ITAM

ServiceNow HRSD

ServiceNow WSD

Visio

Lucidchart

Job description

Intact Technology, Inc. is seeking a Business Solution Lead (TS) to guide delivery of ServiceNow engagements within secure federal environments.

The role emphasizes business analysis, process improvement, and strategic adoption of ServiceNow while coordinating with government stakeholders to meet federal requirements. Based in Northern Virginia, the position requires on-site work five days a week, TS clearance with SCI eligibility, and leadership across ITSM and related modules.