ServiceNow Solution Architect - TSM/OMT

OpenKrill; United States; Remote; USD 120,000 - 170,000; Full time

Job summary

NewRocket is seeking a ServiceNow Solution Architect to join our award-winning Customer team in the United States. You will lead development of customer applications for work order management, scheduling, and dispatch, while collaborating with stakeholders to define key functionality in a custom ServiceNow instance.

You will enhance event rules, support discovery and CMDB bindings, and interact with SMEs to map services. Strong TSM/OMT experience and ServiceNow development skills are essential.

Qualifications

• Experience with TSM/OMT in ServiceNow.
• Ability to communicate and implement TSM/OMT solutions.
• Develop interfaces for user audiences in ServiceNow.

Responsibilities

• Develop customer applications for Work Order management, scheduling and dispatch.
• Collaborate with stakeholders to identify key functionality within custom ServiceNow instance.
• Enhance ServiceNow event rules for proper CMDB binding.
• Interact with SMEs to support service map and event work.

Skills

TSM/OMT in ServiceNow

ServiceNow development

REST APIs

Discovery & CMDB

Tools

MID servers

ServiceNow CMDB

Job description

Why Us

NewRocket is the AI-first Elite ServiceNow Partner that activates real value on the Now Platform. As a trusted advisor to enterprise leaders, we combine industry expertise, human-centered design, and enterprise-grade AI to help organizations navigate change and scale with confidence.With two decades of experience guiding clients to realize the full potential of the ServiceNow AI Platform, we are one of the largest pure-play ServiceNow partners, uniquely focused on enabling enterprises to adopt AI they trust—AI that delivers lasting business value.

We #GoBeyondWorkflowsto create new kinds of experiences for our customers.

Come join our Crew!

Our Approach to Work

At NewRocket, people are not just the backbone; they're the heartbeat. We champion diversity, celebrate creativity, and embrace the uniqueness each person brings to the table. Here, it's not just about a job; it's about fostering a healthy work-life balance, creating a culture that thrives on collaboration and innovation, and supporting professional growth for individuals and teams.

We believe in creating meaningful experiences, not just for our clients but for every member of our crew. Your voice matters, your growth matters, and you matter. Join us for a journey where your uniqueness is not only recognized but celebrated, and together, let's create something extraordinary!

Your Career

NewRocket is a global team made up of ServiceNow professionals who help our customers run and grow their ServiceNow environments. Founded with the insight that technology has the power to make people’s lives better and recognized as one of the world’s most innovative companies, ServiceNow provides a platform that makes workflows work. We are hiring for a ServiceNow Solution Architect - TSM/OMT, to join our award-winning Customer team!

• As a ServiceNow Developer supporting TSM/OMT you will be primarily developing customer applications for Work Order management, scheduling and dispatch.
• Collaborate with stakeholders to identify key functionality within custom ServiceNow instance
• Enhance ServiceNow (SN) event rules as necessary to ensure proper CMDB binding
• Interact with technical SMEs to get necessary environment information to support your service map and event work

Your Experience

• Experience with TSM/OMT in ServiceNow
• Comprehension of, and the ability to communicate and implement TSM/OMT solutions
• Ability to develop interfaces for each user audience depending on custom application models or Service Portals
• Experience developing integrated logic and functional components to interface with ServiceNow internal services and APIs (via REST)
• Service-oriented and distributed application architecture in the enterprise (web services, data access and persistence, client/server, etc.)
• Understand Credential less and Credential based Discovery
• Install, configure, and integrate software products from ServiceNow TSM/OMT with a focus on the discovery, service mapping, certification management, Service Graph Connectors and Multisource CMDB
• Ability to prevent duplicate Cis with CI identifiers
• Extend Horizontal Discovery with custom Infrastructure Patterns and Application Patterns
• Knowledge and ability to configure, manage and maintain MID servers
• Proficient in working with command line console for Service Mapping
• Ability to work with and migrate patterns between Environments for Service Mapping
• Proficient in configuring Identification Rules for Service Mapping
• Ability and knowledge in Discovery of multi-tier services including advance pattern configuration for Service Mapping

We Take Care of Our People

NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard. We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact [e-mail].