Senior ServiceNow Solution Consultant (Eastern US)

NewRocket; United States; On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Diverse and inclusive workplace

Opportunities for professional growth

Equal opportunity employer

Job summary

A technology solutions company is seeking a Senior Solution Consultant to collaborate with Sales teams and develop complex technical solutions within the ServiceNow platform. The role demands a minimum of 5 years of experience in Solution Consulting or Sales Engineering, strong communication, and relationship-building skills with clients. Candidates should possess a four-year degree in Computer Science or a related field and relevant ServiceNow certifications. This position offers an inclusive workplace culture committed to diversity.

Qualifications

• 5+ years of experience in Solution Consulting or Sales Engineering specific to ServiceNow.
• Demonstrated ability to lead discovery and develop technical solutions.

Responsibilities

• Lead complex solution development for clients on ServiceNow.
• Collaborate directly with clients to communicate technical solutions.
• Mentor junior Solution Consultants.

Skills

Solution Consulting

Sales Engineering

Customer Experience

Technical Solution Development

Communication Skills

Relationship Building

Education

Four-year undergraduate degree in Computer Science or related field

ServiceNow certifications

Tools

ServiceNow platform

Job description

Our Mission

NewRocket brings 20 years of advising and supporting clients in designing, implementing, and managing AI-enabled digital workflows to improve employee and customer experiences. An Elite ServiceNow Partner and ServiceNow Global Partner Award Winner, the Company has completed over 3,000 projects across nine industry specializations. NewRocket Goes Beyond Workflows™ to help clients transform their enterprise into a place where employees flourish, customers thrive, and people matter. With over 3,000 ServiceNow certifications, NewRocket's business strategists take a holistic, strategic approach to optimize the ServiceNow platform and help clients solve industry-specific challenges.

NewRocket has been awarded the “2024 BEST Award”, “2024 ServiceNow Customer & Industry Workflows Delivery Success Partner (CIWF)”, “2023 ServiceNow Worldwide Customer Workflow Partner of the Year” and “2023 ServiceNow Creator Workflow Partner of the Year”. We are #GoingBeyond. Come join our Crew!

Our Approach to Work

At NewRocket, people are not just the backbone; they're the heartbeat. We champion diversity, celebrate creativity, and embrace the uniqueness each person brings to the table. Here, it's not just about a job; it's about fostering a healthy work‑life balance, creating a culture that thrives on collaboration and innovation, and supporting professional growth for individuals and teams.

We believe in creating meaningful experiences, not just for our clients but for every member of our crew. Your voice matters, your growth matters, and you matter. Join us for a journey where your uniqueness is not only recognized but celebrated, and together, let's create something extraordinary!

Your Career

NewRocket is seeking a Senior Solution Consultant who works in collaboration with our Sales teams for the successful advisement of ServiceNow solutions and services. The incumbent leads complex technical solution development in a client facing environment.

Your Impact

• Leads complex technical solution development related to NewRocket’s full range of services and products; engages in conceptual thinking to understand advanced issues and implications
• Collaborates directly with clients to develop and articulate technical solutions, often to senior, technical, and non-technical audiences
• Considered an expert in pre‑sales and solution development
• Collaborates with Sales teams in the qualification of customer needs through discovery
• Participates across the sales lifecycle on acquiring new customers, in close collaboration with sales crew members
• Provides mentorship and informal leadership to Solution Consultants as a senior resource
• Leads demonstrations of product, both standard and tailored to prospects and existing customers
• Scopes and delivers Proof of Concept/Proof of Value engagements with prospects
• Leads competitive analyses and understands differentiators between the company and its competitors
• Understands business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, and security
• In conjunction with Sales and Professional Services, conducts transition briefings, communicates commitments and expectations in preparation for deployment

Your Experience

• 5+ Years Solution Consulting or Sales Engineering experience in the ServiceNow platform industry
• Demonstrated ability to lead the discovery of customer issues and develop technical solutions to address any customer’s business issue to ensure the best customer experience possible
• Strong knowledge and skills within assigned practice majors/minors
• Expert‑level knowledge of pre‑sales, and complete understanding of the full sales life cycle
• Expert‑level knowledge of technical solution development
• Excellent communication skills, in both internal and external capacities; strong relationship‑building skills, including at a senior level who may not have subject matter expertise in ServiceNow; must adapt and interpret communications, and influence key decision‑makers
• Provides advisement in a proactive approach with Customers and internal teams
• Proficiency with the ServiceNow platform required
• Detail‑oriented, self‑motivated, and organized

Education

• A four‑year undergraduate degree in Computer Science, Computer Engineering, Information Systems or demonstrated work experience
• ServiceNow sales certifications and/or Presales certifications
• ServiceNow CSA (Nice to have!)
• ServiceNow CIS (Nice to have!)

We Take Care of Our People

NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard. We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact [e-mail]. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf