ServiceNow Senior Software Engineer- ITSM/Service Catalog/Integration

OpenKrill; United States; Vor Ort; USD 120.000 - 160.000; Vollzeit

Benefits dieser Stelle

ServiceNow training

Certification opportunities

Zusammenfassung

NewRocket is seeking a Senior Software Engineer to lead ServiceNow development across ITSM, Service Catalog, and integrations. You will mentor engineers, implement customizations, and drive best practices on large-scale projects.

Join a global team of ServiceNow professionals, with training opportunities and certifications, as we help customers maximize value from the Now Platform.

Qualifikationen

• 5+ years’ experience implementing, administering, configuring, and/or developing ServiceNow in 2+ capabilities including ITSM and Service Catalog.
• Strong experience in Service Catalog and ITSM with knowledge of integrations between ServiceNow and other systems.
• Proficiency with REST/SOAP web services, middleware, and scripting across Business Rules, Client Scripts, UI Builder, and REST APIs.

Aufgaben

• Interface with end-users and stakeholders to gather ITSM/Service Catalog/Integration requirements.
• Customize ServiceNow apps, configure UI, workflows and business logic for new features.
• Configure integrations between ServiceNow and other systems via REST/SOAP.
• Lead technical design and guidance for maps, events, and data across SN environments.
• Document technical designs and user documentation for customers.

Kenntnisse

ITSM

Service Catalog

Integrations

REST/SOAP

Scripting

Technical design

Ausbildung

Bachelor's degree in CS/CE/IS

Tools

ServiceNow platform

Web Services (SOAP/REST)

ETL tools

Jobbeschreibung

Why Us

NewRocket is the AI-first Elite ServiceNow Partner that activates real value on the Now Platform. As a trusted advisor to enterprise leaders, we combine industry expertise, human-centered design, and enterprise-grade AI to help organizations navigate change and scale with confidence. With two decades of experience guiding clients to realize the full potential of the ServiceNow AI Platform, we are one of the largest pure-play ServiceNow partners, uniquely focused on enabling enterprises to adopt AI they trust—AI that delivers lasting business value.

We #GoBeyondWorkflows to create new kinds of experiences for our customers.

Come join our Crew!

The Role

NewRocket is a global team made up of ServiceNow professionals who help our customers run and grow their ServiceNow environments. We are hiring a ServiceNow Senior Software Engineer with ITSM / Service Catalog / Integration experience. The Senior Software Engineer is responsible for leading, coaching and mentoring a team of Software Engineers who provide the development of project professional services for customers. The Senior Software Engineer will implement and develop customizations based on functional and technical requirements using leading practices and internal code standards on large-scale more complex professional services projects.

We will provide support and guidance to get you up to speed on some of the most amazing projects! We provide official ServiceNow training so you can achieve multiple certifications. We will set expectations for what success looks like. Then we will allow you use your skills and experience to come up with innovative solutions to achieve customer goals.

We are #GoingBeyond Come join our crew!

What You Will Be Doing

- As a Senior Software Engineer, you will interface with end-users, key stakeholders to gather systems requirements for ITSM/ Service Catalog / Integration

- You will customize ServiceNow applications and support the rollout of new features and modules, including configuration of application UI, workflows, and business logic

- Configuring integrations between ServiceNow via REST/SOAP web and other applications

- Strong experience with ITSM, Service catlog & B2B Integrations and can guide customers through understanding technical solutions to their business requirements

- Interact with technical SMEs to get necessary environment information to support your service map and event work

- Reflect impact assessment rules within service maps and validate with technical SMEs and stakeholders

- Participate in user acceptance testing of the resulting maps, impact rules and event management work

- Promote your update sets and data across applicable SN environments

- Remediate any production incidents that arise related to this scope

- Align with existing SN technical lead for map/event work to ensure consistent approach that does not break shared patterns

- Proactively maintain operational documentation and SOPs to reduce support risk & inefficiency

What You Bring Along

- 5+ years’ experience supporting the implementation, administration, configuration, and/or development of ServiceNow in 2 or more capabilities Service Catalog.

- Strong Experience in Service Catalog

- Experience with integration between ServiceNow and other systems/platforms using both mid servers and cloud to cloud

- Experience working with Web Services Integration (SOAP, REST) and any bi-directional, automated integration between two systems.

- Data Extraction Technologies (e.g. JDBC, ODBC) or ETL integrations

- Proven experience with implementing ServiceNow ITSM, Service Catalog, and Workflows to meet business requirements

- Experience in all aspects of ServiceNow scripting including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Script Includes

- Ability to create technical design documents and user documentation

Education:

- A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems or demonstrated work experience

Certifications & Knowledge

The candidate must be willing and able to continue their education within the ServiceNow platform and beyond. It is expected that the candidate will be able to complete ServiceNow competency Certifications as well as Module Accreditations.

Preferred Certifications:

- ITIL Foundation

- ServiceNow CSA and CAD

We Take Care of Our People

NewRocket is committed to a diverse and inclusive workplace.We value and celebrate diversity, believing that every employee matters and should be respected and heard.We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status.For individuals with disabilities who would like to request an accommodation, please contact [e-mail].