ServiceNow Architect

CSZNet Inc.; Washington (District of Columbia); On-site; USD 106,000 - 143,000; Full time

Job summary

CSZNet Inc. is seeking a ServiceNow Architect in Washington, DC, to lead the design and implementation of enterprise-grade ServiceNow solutions. The role focuses on ITSM, ITOM, ITFM, HRSD, PPM, and SPM across DC Government projects, with hands-on architectural leadership and stakeholder collaboration.

The successful candidate will drive integration strategies, governance, and performance optimization while mentoring teams and delivering comprehensive design documents and architecture diagrams.

Qualifications

• Bachelor's degree or equivalent work experience.
• 9+ years as an Enterprise Architect.
• 9 years of IT Systems Roadmap Development experience.
• 9 years of system diagramming and modeling using UML.
• 5+ years with ServiceNow modules including ITSM, ITOM, ITFM, HRSD, PPM and SPM.
• 5 years of experience with ServiceNow integrations (REST, SOAP).

Responsibilities

• Design end-to-end ServiceNow solutions aligned with business objectives.
• Provide technical leadership to development teams and ensure best practices.
• Capture, analyze, and translate business requirements into technical specs.
• Design and implement integrations using REST, SOAP, and MID Servers.
• Identify performance optimization opportunities and monitor system health.
• Ensure governance, security controls, and compliance in implementations.
• Create architecture artifacts and technical documentation for stakeholders.
• Educate and mentor staff on ServiceNow capabilities.

Skills

Enterprise architecture

Technical leadership

Requirements analysis

Governance & security

Documentation & training

Stakeholder collaboration

Education

Bachelor's degree in Computer Science/IT or related field

Tools

ServiceNow ITSM

ServiceNow ITOM

ServiceNow ITFM

HRSD

PPM

SPM

REST APIs

SOAP

MID Servers

SQL/Oracle

Job description

Role: ServiceNow Architect

Location: Washington, DC

Duration: 12+ months contract

Pay rate: $90/hr on C2C

Job ID: OCTO ServiceNow Architect - 810988

Client: DC Govt, Agency: OCTO

100% onsite and direct F2F required

16 years of exp required

Description

OCTO is looking for a ServiceNow Architect who will use their knowledge and experience of the ServiceNow produce to architect a solution that meets the ITSM, ITAM and change management needs of IT projects across DC.

The Office of the Chief Technology Officer (OCTO) is the central technology organization of the District of Columbia Government. OCTO develops, implements, and maintains the District’s technology infrastructure; develops and implements major enterprise applications; establishes and oversees technology policies and standards for the District; provides technology services and support for District agencies, and develops technology solutions to improve services to businesses, residents and visitors in all areas of District government.

As a ServiceNow Architect, you will be responsible for leading the design, development, and implementation of ServiceNow solutions within our organization. You will collaborate with stakeholders to understand business requirements and translate them into technical solutions leveraging the ServiceNow platform. This role requires a deep understanding of ServiceNow capabilities, best practices, and a strong ability to architect solutions that meet the organization’s needs.

Key Responsibilities:

• Solution Architecture: Design end-to-end ServiceNow solutions that align with business objectives and requirements. Develop technical architecture, data model, integrations, and workflows to support business processes.
• Technical Leadership: Provide technical leadership and guidance to development teams, ensuring adherence to best practices, standards, and methodologies. Mentor team members on ServiceNow platform capabilities and implementation strategies.
• Requirements Analysis: Collaborate with stakeholders to gather and analyze business requirements. Translate requirements into technical specifications and design documents.
• Integration: Design and implement integrations between ServiceNow and other enterprise systems using REST APIs, SOAP, MID Servers, and other integration techniques. Ensure data integrity and security in integrations.
• Performance Optimization: Identify opportunities to optimize ServiceNow performance and scalability. Implement performance tuning measures and monitor system performance to ensure optimal operation.
• Governance and Compliance: Ensure adherence to governance, compliance, and security standards in ServiceNow implementations. Implement security controls, access restrictions, and audit mechanisms as necessary.
• Documentation and Training: Create technical documentation including design documents, architecture diagrams, and configuration guides. Provide training and knowledge transfer to team members and end-users.
• Provides high-level architectural expertise to managers and technical staff.
• Develops architectural products and deliverables for the enterprise and operational business lines.
• Develops strategy of system and the design infrastructure necessary to support that strategy.
• Advises on selection of technological purchases with regards to processing, data storage, data access, and applications development.
• Sets standards for the client/server relational database structure for the organization (Structured Query Language (SQL), Oracle, Sybase).
• Advises of feasibility of potential future projects to management.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field or equivalent work experience.
• Bachelor’s degree in IT or related field or equivalent experience
• 9 years of experience IT Systems Roadmap Development
• 9 years of experience as an Enterprise Architect
• 9 years of experience with system diagramming and modeling using structured modeling languages (e.g., UML)
• 6 years of experience with ServiceNow modules including ITSM, ITOM, ITFM, HRSD, PPM and SPM
• 5 years of experience with ServiceNow integrations using REST, SOAP, and other integration protocols.
• 5 years of experience architecting and implementing complex ServiceNow solutions in enterprise environments.
• 5 years of experience ServiceNow platform architecture including core modules, and components.
• ServiceNow Certified Technical Architect (CTA) and Certified Implementation Specialist (CIS)certifications preferred.