ServiceNow Architect

GoIntellects Inc.; Washington (District of Columbia); On-site; USD 140,000 - 190,000; Full time

Job summary

District of Columbia Government is seeking a ServiceNow Architect for a long-term government contract in Washington, DC. The role focuses on ITSM, ITAM, and change management across DC projects, with hands-on platform development and integrations to enterprise systems.

Responsibilities include technical leadership, requirements analysis, and governance to ensure secure, scalable solutions. Interviews are in-person at the DC worksite.

Qualifications

• Bachelor’s degree in IT or related field or equivalent experience.
• Certified ServiceNow Architect (CTA) and CIS preferred.

Responsibilities

• Design end-to-end ServiceNow solutions aligning with objectives.
• Provide technical leadership to development teams and stakeholders.
• Gather requirements and translate to technical specifications.
• Develop platform using JavaScript, GlideScript, HTML, CSS.
• Design integrations via REST/SOAP and ensure data integrity.
• Monitor and optimize performance; enforce governance and security.
• Create documentation and provide training.

Skills

ServiceNow

CTA

CIS

API integrations

Education

Bachelor's degree in IT/CS

Tools

REST

SOAP

MID Servers

JavaScript

Job description

ServiceNow Architect-Long-Term Contract (Government) Position

Title: ServiceNow Architect

Worksite Address: Washington, DC

Interviews: In Person

Short Description

Client is looking for a ServiceNow Architect who will use their knowledge and experience of the ServiceNow produce to architect a solution that meets the ITSM, ITAM and change management needs of IT projects across DC.

Complete Description

The Client is the central technology organization of the District of Columbia Government. Client develops, implements, and maintains the District's technology infrastructure; develops and implements major enterprise applications; establishes and oversees technology policies and standards for the District; provides technology services and support for District agencies, and develops technology solutions to improve services to businesses, residents and visitors in all areas of District government.

Key Responsibilities

• Solution Architecture: Design end-to-end ServiceNow solutions that align with business objectives and requirements. Develop technical architecture, data model, integrations, and workflows to support business processes.
• Technical Leadership: Provide technical leadership and guidance to development teams, ensuring adherence to best practices, standards, and methodologies. Mentor team members on ServiceNow platform capabilities and implementation strategies.
• Requirements Analysis: Collaborate with stakeholders to gather and analyze business requirements. Translate requirements into technical specifications and design documents.
• Platform Development: Develop the ServiceNow platform using JavaScript, GlideScript, HTML, and CSS to meet specific business needs. Configure workflows, forms, UI policies, and catalog items.
• Integration: Design and implement integrations between ServiceNow and other enterprise systems using REST APIs, SOAP, MID Servers, and other integration techniques. Ensure data integrity and security in integrations.
• Performance Optimization: Identify opportunities to optimize ServiceNow performance and scalability. Implement performance tuning measures and monitor system performance to ensure optimal operation.
• Governance and Compliance: Ensure adherence to governance, compliance, and security standards in ServiceNow implementations. Implement security controls, access restrictions, and audit mechanisms as necessary.
• Documentation and Training: Create technical documentation including design documents, architecture diagrams, and configuration guides. Provide training and knowledge transfer to team members and end-users.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field or equivalent work experience.
• ServiceNow Certified Technical Architect (CTA) and Certified Implementation Specialist (CIS)certifications preferred.
• Proven experience architecting and implementing complex ServiceNow solutions in enterprise environments.
• In-depth knowledge of ServiceNow platform architecture, modules, and components.
• Strong knowledge of the following ServiceNow modules: ITSM, ITOM, ITFM, HRSD, PPM and SPM
• Experience with ServiceNow integrations using REST, SOAP, and other protocols.
• Excellent communication and collaboration skills, with the ability to effectively interact with stakeholders at all levels of the organization.

CONTRACT JOB DESCRIPTION

Responsibilities

• Provides high-level architectural expertise to managers and technical staff.
• Develops architectural products and deliverables for the enterprise and operational business lines.
• Develops strategy of system and the design infrastructure necessary to support that strategy.
• Advises on selection of technological purchases with regards to processing, data storage, data access, and applications development.
• Sets standards for the client/server relational database structure for the organization (Structured Query Language (SQL), Oracle, Sybase).
• Advises of feasibility of potential future projects to management.

Minimum Education/Certification Requirements

• Bachelor's degree in IT or related field or equivalent experience