ServiceNow Solution Architect

ASRC Federal; Washington (District of Columbia); Hybrid; USD 150,000 - 190,000; Full time

Job summary

ASRC NetCentric is seeking a Senior ServiceNow Solutions Architect to support a DHS program in the DC metro area. The role focuses on leading design across DHS platforms, developing target architectures, and ensuring scalable, compliant solutions.

Responsibilities include driving multiple design projects, conducting customer discovery, and presenting proposals to senior government officials. Strong communication, collaboration, and problem-solving skills are essential for end-to-end deployments.

Qualifications

• Bachelor's degree in Computer Science, Engineering or comparable experience.
• 8 years’ experience combined in design, analysis, and implementation of information systems architecture.
• 7 years software ServiceNow development experience.

Responsibilities

• Drive multiple customer solution design projects in parallel.
• Lead business and technical discovery with customers.
• Present proposals to senior government officials in a clear and compelling way.
• Develop target/reference architectures and ensure compliance, scalability, and reusability.
• Analyze available technologies and make recommendations for use.
• Promote collaboration and continuous improvement across teams.

Skills

ServiceNow dev

Communication skills

Architecture design

Education

Bachelor’s degree in CS/Engineering

Tools

ServiceNow

Job description

ASRC NetCentric is seeking a ServiceNow Solutions Architect, Senior, to support a DHS customer in the DC metro area.

Work location: Remote

Summary: The DHS Program will provide professional services to support application analysis, architectural design, engineering, development, maintenance, and support. We will provide a team experienced with design, agile software development, project management, technical architecture, engineering and design, continuous integration and delivery, integration, testing, configuration management, ongoing operations and maintenance, and cloud migration.

The Solutions Architect, Senior will lead solution design across DHS platforms (Microsoft/ServiceNow/modern frameworks/Drupal); develops target/reference architectures; ensures compliance, scalability, and reusability.

Responsibilities:

• Responsible for driving multiple customer solution design projects in parallel

• Conduct business and technical discovery with customers

• Problem solves novel solutions, architectures and use cases to help customers meet their objectives

• Provide robust recommendations for engagements while also identifying critical dependencies & gaps

• Present proposals to senior government officials in a clear and compelling way

• Continuously improving the team’s knowledge, methodologies and inventory of solution design blueprints for key customer segments and classes of use cases.

• Experience working in a top-tier technical consulting or software development environment

• Strong drive to solve customer problems and drive projects end to end from ideation to deployment

• Balance of business and technology acumen, including ability to articulate high- level technical solutions to business problems and to tie your solutions to program success criteria

• Capable of independently applying a wide set of engineering disciplines for planning, design, analysis, coding, testing, roll‑out and support of information systems architectures.

• Responsible for, or assists in, the designing of interface standards, quality assurance standards, performance standards, and cost-benefit analysis of modem state‑of‑the art information systems.

• Analyzes available technologies and makes recommendations of technologies to use and how best to use them.

• Outstanding problem solving and analytical skills, including ability to create clear observations, analysis and conclusions based on customer interviews and data

• Outstanding communications skills both oral and written (e.g., PowerPoint)

• Team player who can collaborate with multiple stakeholders to arrive at the best solution

• High degree of intellectual curiosity and ability to learn and apply new concepts and technologies in a wide variety of marketing disciplines

Qualifications:

• Bachelor's degree in Computer Science, Engineering or comparable experience.

• 8 years’ experience combined in design, analysis, and implementation of information systems architecture

• 7 years software ServiceNow development experience

• Certification: ServiceNow Architect

• Must be a US citizen to meet contract requirements

• Ability to successfully complete a government issued background investigation.

• Ability to obtain a Public Trust.Prior Public Trust or Security Clearance, preferred

• Possess superior verbal and written communication skills; able to clearly convey complex technical and programmatic topics to diverse stakeholders.

• Strong analytical and critical-thinking abilities; able to turn ambiguous requirements into actionable plans.

• Ability to motivate and guide technical teams, promoting collaboration, accountability, and continuous improvement.