ServiceNow (SNOW) Requirements Engineer – TS/SCI CI Poly

TENICA; Bethesda (MD); On-site; USD 140,000 - 171,000; Full time

Job summary

TENICA is recruiting for a ServiceNow Requirements Engineer (TS/SCI CI Poly) based in Bethesda, MD. The role focuses on gathering, refining, and translating SNOW requirements, engaging senior IC leadership, and guiding cross-functional teams to deliver mission-critical workflows.

The candidate will document use cases, maintain clear communication with stakeholders, and lead cross-team collaboration to ensure alignment with strategic priorities and SNOW capabilities.

Qualifications

• Active TS/SCI clearance with CI Polygraph is required.
• Experience collecting and refining technical requirements for SNOW applications and workflows.
• Strong understanding of SNOW platform capabilities, including workflows, applications, and integrations.
• Experience collaborating with both technical and non-technical stakeholders in dynamic team environments.
• Confidence working with senior leadership and ability to communicate clearly and effectively.
• Associate Degree + 10 years of relevant experience; Bachelor’s Degree + 8 years; Master’s +6; PhD +4 years.

Responsibilities

• Requirements Gathering & Analysis: collect, refine, and prioritize requirements for SNOW applications and workflows with senior leadership.
• Collaboration with Stakeholders: coordinate with IC staff, developers, and contractors to address gaps and clarify requirements.
• Documentation & Communication: document use cases, process flows, acceptance criteria, and provide updates to IC leadership.
• Cross-Functional Leadership: interface with senior IC officials and multiple contractor teams to ensure alignment with mission objectives.

Skills

Analytical thinking

Interpersonal skills

Stakeholder collaboration

Clear communication

Education

Bachelor’s Degree

Master’s Degree

PhD

Associate Degree

Tools

ServiceNow (SNOW)

Job description

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ServiceNow (SNOW) Requirements Engineer – TS/SCI CI Poly

Bethesda, MD, US

30+ days ago Requisition ID: 1081

Salary: $155,000.00 Annually

ServiceNow (SNOW) Requirements Engineer – TS/SCI CI Poly

Department: Government Customer – Bethesda
Location: Bethesda, MD

ACTIVE TS/SCI CLEARANCE WITH CI POLY REQUIRED TO BE CONSIDERED FOR THIS POSITION

TENICA is seeking an experienced ServiceNow (SNOW) Requirements Engineer to support a mission-critical Intelligence Community (IC) customer. This role is ideal for a professional with strong analytical expertise and confident communication skills, capable of bridging stakeholders and technical teams to ensure the successful execution of SNOW projects.

The SNOW Requirements Engineer will play a pivotal role in gathering, refining, and translating requirements for SNOW applications and workflows. This position requires a collaborative mindset, attention to detail, and the ability to engage effectively with senior IC leadership and cross-functional contractor teams.

Key Responsibilities

Requirements Gathering & Analysis

• Partner with senior IC leadership and stakeholders to collect, refine, and prioritize requirements for SNOW applications and workflows.
• Translate organizational objectives into detailed, actionable requirements aligned with mission priorities and system capabilities.
• Ensure requirements are feasible, accurate, and clearly capture stakeholder needs within technical and operational constraints.

Collaboration with Stakeholders

• Work closely with IC staff, developers, and other contractors to clarify requirements and address gaps in design or implementation.
• Facilitate discussions and coordination across multiple teams to ensure consistent understanding of requirements.
• Participate in technical exchange meetings and workshops to refine requirements in alignment with SNOW capabilities and best practices.

Documentation and Communication

• Document requirements, use cases, process flows, and acceptance criteria in a clear and structured format to guide development and testing teams.
• Provide regular updates to IC leadership on requirements status, risks, and impacts.
• Support change management by documenting updates or refinements to requirements based on stakeholder feedback.

Cross-Functional Leadership

• Interface confidently with senior IC officials, ensuring requirements workflows reflect strategic priorities and are communicated effectively.
• Collaborate across multiple contractor teams, fostering open communication and alignment toward shared mission objectives.

Required Qualifications

• Active TS/SCI clearance with CI Polygraph (required).
• Minimum of 8 years of relevant experience in collecting and refining technical requirements for SNOW applications and workflows.
• Strong understanding of SNOW platform capabilities, including workflows, applications, and integrations.
• Experience collaborating with both technical and non-technical stakeholders in dynamic team environments.
• Confidence working with senior leadership and ability to communicate clearly, calmly, and effectively.
• Strong analytical and interpersonal skills for bridging technical teams and mission-driven stakeholders.
• Associate Degree + 10 years of relevant experience
• Bachelor’s Degree + 8 years of relevant experience
• Master’s Degree + 6 years of relevant experience
• PhD + 4 years of relevant experience

Preferred Qualifications

• Familiarity with Intelligence Community (IC) environments, workflows, and directives.
• Experience in agile or hybrid development environments, including collaboration with Scrum teams.
• ServiceNow or business analysis certifications such as Certified Application Specialist or Certified Business Analyst Professional (CBAP).
• Capability in creating visual requirements documentation (e.g., process models, data flow diagrams) using tools like Microsoft Visio or Lucidchart.

TENICA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.