ServiceNow (SNOW) Test Engineer – TS/SCI CI Poly

TENICA; Bethesda (MD); On-site; USD 180,000 - 220,000; Full time

Job summary

TENICA is seeking a ServiceNow (SNOW) Test Engineer to support a mission-critical IC customer in Bethesda, MD. This role requires an active TS/SCI clearance with CI Poly, a proven track record in SNOW testing, and hands-on testing across complex contractor environments.

Responsibilities include developing automated tests, validating SNOW design and workflows, and coordinating with cross-functional teams to ensure quality and reliability of the platform.

Qualifications

• 13+ years of professional experience in testing SNOW apps and workflows.
• Hands-on experience with automated testing tools for ServiceNow.
• Strong attention to detail and defect tracking across teams.

Responsibilities

• Test SNOW applications and workflows across modules; document defects.
• Develop and run automated tests to reduce manual cycles.
• Validate designs and align workflows with requirements.
• Track results and provide leadership with metrics.
• Coordinate testing across multiple contractor teams.
• Engage in design reviews and status meetings to align testing with program goals.

Skills

SNOW testing

Automation testing

Quality assurance

Team collaboration

Requirements tracing

Education

Associate Degree

Bachelor's Degree

Master's Degree

PhD

Tools

Automated Test Framework

ServiceNow (SNOW)

Job description

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ServiceNow (SNOW) Test Engineer – TS/SCI CI Poly

Bethesda, MD, US

Salary: $200,000.00 Annually

ServiceNow (SNOW) Test Engineer – TS/SCI CI Poly

Department: Government Customer – Bethesda Location: Bethesda, MD

ACTIVE TS/SCI CLEARANCE WITH CI POLY REQUIRED TO BE CONSIDERED FOR THIS POSITION

TENICA is seeking a highly skilled ServiceNow (SNOW) Test Engineer to support a mission-critical Intelligence Community (IC) customer. This role is ideal for a technical professional with deep expertise in testing SNOW applications, workflows, and integrations across complex, multi-contractor environments.

The SNOW Test Engineer will play a pivotal role in validating mission-critical systems, developing automated tests, and ensuring the integrity and performance of the SNOW platform. This position requires hands-on technical proficiency, exceptional attention to detail, and the ability to collaborate effectively with cross-functional teams.

Key Responsibilities

Testing & Validation

• Conduct comprehensive testing of SNOW applications and workflows to identify, document, and escalade bugs and issues across all modules and functionalities.
• Develop and execute automated testing scripts, minimizing manual testing cycles and ensuring consistent system performance.
• Validate SNOW design and development solutions, ensuring workflows meet requirements and align with best practices.

Process Improvement & Quality Assurance

• Define, refine, and implement testing procedures and methodologies to optimize reliability and functionality of workflows.
• Collaborate closely with developers and stakeholders to confirm issue resolution and retest systems to ensure fixes are effective.
• Track and report test results, providing metrics and insights to leadership to guide platform improvements.
• Work with multiple contractor teams to ensure seamless testing integration for interconnected systems and workflows.
• Participate in technical reviews, design workshops, and status meetings to align testing efforts with program objectives.
• Build strong relationships with cross-functional teams, administrators, and leadership to ensure transparent communication and efficient testing processes.

Required Qualifications

• Active TS/SCI clearance with CI Polygraph (required).
• Minimum of 13 years of professional experience, with demonstrated expertise in testing SNOW applications and workflows.
• Hands‑on experience with automated testing tools and methodologies, particularly for ServiceNow platforms.
• Exceptional problem‑solving skills and attention to detail in identifying, documenting, and tracking software defects.
• Strong interpersonal skills and ability to collaborate across multiple teams and contractors.
• Effective communicator capable of explaining complex testing procedures and results to leadership and non-technical stakeholders.
• Associate Degree + 10 years of relevant experience
• Bachelor’s Degree + 8 years of relevant experience
• Master’s Degree + 6 years of relevant experience
• PhD + 4 years of relevant experience

Preferred Qualifications

• Familiarity with Intelligence Community (IC) environments, including mission-critical workflows and IT systems.
• Strong understanding of SNOW modules, workflow automation, and integration best practices.
• Experience with testing management tools such as Automated Test Framework or equivalent automated SNOW testing tools.
• Relevant certifications, e.g., Certified Application Specialist (SNOW) or ISTQB Foundation Level Certification in Software Testing.

TENICA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.