ServiceNow SME

22nd Century Technologies Inc.; Springfield (VA); On-site; USD 110,000 - 150,000; Full time

Job summary

22nd Century Technologies Inc. is seeking an experienced ServiceNow SME to support administration, engineering, optimization, integration, and continual improvement of ITSM/ITOM capabilities.

You will configure and administer ITSM/ITOM, support incident, problem, change and knowledge management, and maintain CMDB quality. Responsibilities include developing workflows, automation, dashboards, and reports, supporting Discovery and Service Mapping, and integrating with enterprise monitoring tools.

Qualifications

• 7+ years of IT experience.
• 4+ years of ServiceNow experience.
• Strong understanding of ITSM/ITOM and CMDB.
• Experience with ServiceNow workflows, integrations, and automation.

Responsibilities

• Configure and administer ServiceNow ITSM/ITOM.
• Support Incident, Problem, Change, Request, Knowledge, and Configuration Management.
• Maintain and improve CMDB quality.
• Develop workflows, automation, dashboards, and reports.
• Support Discovery and Service Mapping.
• Develop integrations with enterprise monitoring and management tools.
• Troubleshoot platform and workflow issues.

Skills

ITSM/ITOM

CMDB

ServiceNow integrations

Automation

Dashboards & reports

Incident/Problem/Change

Education

ServiceNow CSA

CIS-ITSM

CIS-Discovery

CIS-Service Mapping

Tools

ServiceNow

Discovery & Service Mapping

Job description

• We are seeking ServiceNow SMEs to support administration, engineering, optimization, integration, automation, and continual improvement of enterprise ITSM/ITOM capabilities.

Key Responsibilities

• Configure and administer ServiceNow ITSM/ITOM.
• Support Incident, Problem, Change, Request, Knowledge, and Configuration Management.
• Maintain and improve CMDB quality.
• Develop workflows, automation, dashboards, and reports.
• Support Discovery and Service Mapping.
• Develop integrations with enterprise monitoring and management tools.
• Troubleshoot platform and workflow issues.

Required Qualifications

• 7+ years of IT experience.
• 4+ years of ServiceNow experience.
• Strong understanding of ITSM/ITOM and CMDB.
• Experience with ServiceNow workflows, integrations, and automation.

Preferred Certifications: ServiceNow CSA; CIS-ITSM, CIS-Discovery, CIS-Service Mapping.