ServiceNow Senior Software Engineer - CSM

Remote DXB; United States; Remote; USD 90,000 - 140,000; Full time

Job summary

NewRocket, an AI-first Elite ServiceNow partner, seeks a skilled ServiceNow professional to troubleshoot, develop, and optimize CSM and integrations for diverse clients.

You will collaborate with stakeholders, perform platform upgrades, and ensure best practices in development and configuration, delivering reliable, scalable solutions.

Qualifications

• Proven ability to troubleshoot complex ServiceNow issues.
• Experience documenting technical solutions and workflows.
• Strong collaboration with stakeholders and end users.

Responsibilities

• Perform advanced troubleshooting and root cause analysis on ServiceNow platform issues
• Troubleshoot and resolve issues related to CSM, Integrations, and portals
• Support and maintain ServiceNow modules and integrations with external systems
• Collaborate with stakeholders and end users to deliver effective ServiceNow solutions
• Participate in platform upgrades, cloning, patching, and performance optimization
• Ensure adherence to best practices in ServiceNow development and configuration
• Document technical solutions, workflows, and issue resolutions
• Perform deployment

Skills

Troubleshooting

Stakeholder communication

Documentation

Education

CSA (Certified System Administrator)

CAD/CIS - ITSM

Tools

ServiceNow

CSM

Integrations

Job description

Responsibilities

• Perform advanced troubleshooting and root cause analysis on ServiceNow platform issues
• Troubleshoot and resolve issues related to CSM, Integrations, and portals
• Support and maintain ServiceNow modules and integrations with external systems
• Collaborate with stakeholders and end users to deliver effective ServiceNow solutions
• Participate in platform upgrades, cloning, patching, and performance optimization
• Ensure adherence to best practices in ServiceNow development and configuration
• Document technical solutions, workflows, and issue resolutions
• Perform deployment

Requirements

• Certified System Administrator (CSA)
• Certified Application Developer (CAD) or CIS - ITSM
• Experience with ServiceNow CSM and Custom Applications

About the Company

NewRocket is an AI-first Elite ServiceNow Partner that helps organizations navigate change and scale with confidence by combining industry expertise, human-centered design, and enterprise-grade AI.