ServiceNow Senior Developer

HCLTech; Dallas (TX); On-site; USD 140,000 - 195,000; Full time

Job summary

HCLTech in Dallas, TX is seeking a Senior ServiceNow Platform Architect to design and govern the platform's technical strategy across ITSM, ITOM, HRSD, and integrations. You will lead architecture decisions, drive governance, and ensure platform health while aligning solutions with business goals.

The role requires deep ServiceNow expertise, strong leadership, and the ability to communicate with both technical teams and business stakeholders.

Qualifications

• Extensive ServiceNow experience in architecture and design across ITSM/ITOM/HRSD.
• Strong scripting and integration skills with REST/SOAP.
• Proven leadership and stakeholder communication in large enterprises.

Responsibilities

• Develop platform strategy, roadmap, and architectural standards.
• Lead complex solution design and enforce governance across ITSM, ITOM, HRSD, SecOps.
• Provide technical leadership, code/design reviews, and mentoring.
• Engage with Enterprise Architects and IT leaders to align solutions with business goals.
• Maintain platform health, manage technical debt, and drive improvements.
• Stay updated on ServiceNow releases and promote best practices.
• Oversee complex integrations (SOAP/REST) and ensure security compliance.

Skills

ServiceNow architecture

Solution design

Leadership

Stakeholder engagement

REST/SOAP integration

Platform governance

Education

CSA CIS CTA certifications

Tools

SOAP

REST

Security standards

Job description

ServiceNow (SNOW) Platform Architect designs, governs, and leads the technical strategy for the ServiceNow platform, creating roadmaps, defining best practices, ensuring scalability/security, and aligning solutions with business goals across modules like ITSM, ITOM, and integrations, acting as a trusted advisor to technical and business stakeholders. Key responsibilities include technical leadership, solution architecture, governance, platform health, and staying current with releases, requiring strong leadership and communication skills for large-scale digital transformation. Responsible for driving implementation new technology/features of SNOW like GenAI, AiOps, ChatBot.

Key Responsibilities

Platform Strategy & Roadmap

Develop overall architecture, technical standards, and a roadmap aligned with business objectives.

Solution Design & Governance

Lead complex solution design, define best practices, and enforce governance across modules (ITSM, ITOM, HRSD, SecOps).

Technical Leadership

Provide technical guidance, conduct code/design reviews, and mentor development teams.

Stakeholder Engagement

Collaborate with business leaders, Enterprise Architects, and IT teams to understand needs and present solutions.

Platform Health & Performance

Ensure instance health, manage technical debt, and implement improvements.

Innovation & Best Practices

Stay updated on new releases, recommend adoption, and contribute to leading practices.

Integration & Security

Oversee complex integrations (SOAP/REST) and ensure platform security compliance.

Key Skills & Qualifications

Extensive experience (9+ years) in ServiceNow platform architecture and solution design.

Expertise in core modules (ITSM, HRSD, Custom Apps) and integrations.

Strong technical skills in scripting, web services (REST/SOAP).

Excellent leadership, communication, and presentation skills.

ServiceNow Certifications (CSA, CIS) required; CTA preferred.

Experience in large, multi-stakeholder enterprise environments.

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

Disclaimer

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to [e-mail] for investigation.