ServiceNow Senior Developer

HCLTech; Dallas (TX); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) retirement plan

10 days paid time off per year

10 paid holidays per year

Job summary

HCLTech is seeking a ServiceNow Platform Architect to design and govern the technical strategy across ITSM, ITOM, HRSD and integrations. You will lead roadmaps, define best practices, ensure scalability and security, and act as a trusted advisor to stakeholders during large-scale digital transformation.

The role demands strong leadership, excellent communication, and hands-on ability to drive platform health, releases, and new technologies such as GenAI, AiOps, and ChatBot.

Qualifications

• Extensive experience (9+ years) in ServiceNow platform architecture and solution design.
• Expertise in ITSM, HRSD, Custom Apps and integrations.
• Strong scripting and web services experience (REST/SOAP).
• Excellent leadership, communication, and presentation skills.
• CS A/CIS certifications required; CTA preferred.

Responsibilities

• Platform Strategy & Roadmap: Develop architecture, standards, and a roadmap aligned with business objectives.
• Solution Design & Governance: Lead complex designs, define best practices, enforce governance across modules.
• Technical Leadership: Provide guidance, conduct reviews, mentor teams.
• Stakeholder Engagement: Collaborate with business leaders and IT teams to present solutions.
• Platform Health & Performance: Ensure instance health, manage technical debt, implement improvements.
• Innovation & Best Practices: Stay updated on releases, drive adoption of new features.
• Integration & Security: Oversee complex integrations and ensure platform security compliance.

Skills

ServiceNow architecture

Platform solution design

REST/SOAP/web services

Leadership & communication

Education

CSA

CIS

CTA preferred

Job description

ServiceNow (SNOW) Platform Architect designs, governs, and leads the technical strategy for the ServiceNow platform, creating roadmaps, defining best practices, ensuring scalability/security, and aligning solutions with business goals across modules like ITSM, ITOM, and integrations, acting as a trusted advisor to technical and business stakeholders. Key responsibilities include technical leadership, solution architecture, governance, platform health, and staying current with releases, requiring strong leadership and communication skills for large-scale digital transformation. Responsible for driving implementation new technology/features of SNOW like GenAI, AiOps, ChatBot.

Key Responsibilities

Platform Strategy & Roadmap: Develop overall architecture, technical standards, and a roadmap aligned with business objectives.

Solution Design & Governance: Lead complex solution design, define best practices, and enforce governance across modules (ITSM, ITOM, HRSD, SecOps).

Technical Leadership: Provide technical guidance, conduct code/design reviews, and mentor development teams.

Stakeholder Engagement: Collaborate with business leaders, Enterprise Architects, and IT teams to understand needs and present solutions.

Platform Health & Performance: Ensure instance health, manage technical debt, and implement improvements.

Innovation & Best Practices: Stay updated on new releases, recommend adoption, and contribute to leading practices.

Integration & Security: Oversee complex integrations (SOAP/REST) and ensure platform security compliance.

Key Skills & Qualifications

Extensive experience (9+ years) in ServiceNow platform architecture and solution design.

Expertise in core modules (ITSM, HRSD, Custom Apps) and integrations.

Strong technical skills in scripting, web services (REST/SOAP).

Excellent leadership, communication, and presentation skills.

ServiceNow Certifications (CSA, CIS) required; CTA preferred.

• Experience in large, multi-stakeholder enterprise environments.

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

Disclaimer

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to [e-mail] for investigation.