ServiceNow Analyst

HCLTech; Town of Texas (WI); On-site; USD 48,000 - 78,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off

Paid holidays

Job summary

HCLTech is seeking a ServiceNow Analyst to support development, configuration, maintenance, and optimization of enterprise automation tools with a focus on the ServiceNow platform.

The role emphasizes foundational ServiceNow development experience and growth in workflow automation, ITSM, and platform engineering, collaborating with senior engineers and business analysts in an agile environment.

Qualifications

• Bachelor's degree in CS/IT/Engineering or related field.
• 0–3 years of ServiceNow development/administration experience.
• Basic ITSM concepts required.

Responsibilities

• Develop, configure, and maintain ServiceNow applications and modules.
• Assist testing, deployment, and release management activities.
• Participate in incident, problem, and change management.
• Document configurations, procedures, and technical solutions.
• Communicate project status and support activities to stakeholders.

Skills

ServiceNow development

ITSM concepts

Workflow automation

Basic debugging

Scripting (PowerShell/Python)

Education

Bachelor's degree in Computer Science/IT/Engineering

Tools

ServiceNow

Source control

REST/SOAP APIs

Job description

HCLTech is seeking a motivated ServiceNow Analyst to support the development, configuration, maintenance, and optimization of enterprise automation tools, with a primary focus on the ServiceNow platform. This role is ideal for candidates with foundational ServiceNow development experience who are eager to expand their skills in workflow automation, IT Service Management (ITSM), and platform engineering.

Job Title: ServiceNow Analyst

Job Requisition: 138451

Location: US - Texas

Job Description

ServiceNow Development & Configuration

• Assist in developing, configuring, and maintaining ServiceNow applications and modules.
• Support implementation of workflows, forms, catalogs, business rules, client scripts, and UI policies.
• Troubleshoot and resolve basic ServiceNow platform issues.
• Participate in testing, deployment, and release management activities.
• Support platform upgrades and patch implementations.

Automation & Process Improvement

• Assist in identifying opportunities to automate manual processes.
• Develop basic automation scripts and workflows under supervision.
• Support integration efforts between ServiceNow and other enterprise systems.
• Contribute to process optimization and operational efficiency initiatives.

Operational Support

• Monitor platform performance and assist in issue resolution.
• Participate in incident, problem, and change management activities.
• Document configurations, procedures, and technical solutions.
• Provide user and stakeholder support for platform-related inquiries.
• Work closely with senior engineers, developers, and business analysts.
• Participate in Agile ceremonies including sprint planning, standups, and retrospectives.
• Communicate effectively with stakeholders regarding project status and support activities.

Required Qualifications

Education

• Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.
• Equivalent combination of education and relevant experience may be considered.

Experience

• 0-3 years of experience with ServiceNow development, administration, or related platform support.
• Basic understanding of IT Service Management (ITSM) concepts.
• Experience with software development fundamentals is preferred.

Technical Skills Requirements

Required Skills

• Basic knowledge of the ServiceNow platform.
• Familiarity with ServiceNow modules such as:
• Change Management
• Service Catalog
• Knowledge Management
• Understanding of workflow automation concepts.
• Basic troubleshooting and debugging skills.
• Experience using source control/version management tools.

Preferred Skills

• ServiceNow Certified System Administrator (CSA) certification.
• Exposure to ServiceNow Application Development.
• Knowledge of REST/SOAP APIs and integrations.
• Familiarity with Agile methodologies.
• Experience with PowerShell, Python, or other scripting languages.
• Knowledge of cloud platforms and enterprise IT operations.

Core Competencies

• Problem Solving
• Analytical Thinking
• Customer Focus
• Learning Agility
• Attention to Detail
• Communication Skills
• Time Management

Pay and Benefits

Pay Range Minimum: $48,000 to year

Pay Range Maximum: $78,000 to year

HCLTech is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to [e-mail] for investigation.

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year

How You’ll Grow

At HCLTech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.