ServiceNow Scoped App Developer - CAD Expert

Infosys Limited; Hartford, Northern (CT, KY); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Long-term/Short-term Disability

Health and Dependent Care Reimburse. A

Insurance (Accident, Critical Illness,

401(k) plan and contributions

Job summary

Infosys is seeking an Infrastructure Consultant 2 for US clients, focusing on ServiceNow CAD development, incident/change management, and scalable IT infrastructure design. You will collaborate across onsite and offshore teams to resolve complex incidents, implement advanced automation, and document best practices.

The role emphasizes security, performance optimization, and seamless deployments on AWS, with opportunities to influence across banking, wealth management, and insurance projects.

Qualifications

• ServiceNow CAD certification and hands-on development experience.
• Strong service delivery experience within IT infrastructure and Support.
• Expertise in Incident and Change Management within ServiceNow.

Responsibilities

• Collaborate with internal and client teams to resolve complex incidents, conduct root cause analyses, and document findings with preventive recommendations.
• Participate in evaluation of client IT infrastructure, prepare actionable assessment reports, and support due diligence to document infrastructure maturity and improvement opportunities.
• Contribute to the design of scalable, cost-effective IT infrastructure solutions, review reusable components, and develop technical documentation for deployed systems.
• Align release schedules and environment readiness, execute deployments as per protocols, perform post-deployment testing, and manage version control to track changes.
• Co-ordinate maintenance schedules, emergency fixes, and technology upgrades while ensuring uninterrupted integration into existing systems and processes.
• Facilitate performance data analysis across systems, coordinate insights on system behavior, and support capacity planning to optimize performance.
• Conduct security checks, recovery drills, and compliance audits, implement security measures, and coordinate continuity plans to maintain adherence to standards.
• Gather feedback to identify automation opportunities, analyze existing infrastructure processes, and propose enhancements for efficiency gains.
• Act as liaison with onsite, offshore, and vendor teams to document project requirements, ensuring effective collaboration.
• Develop a centralized repository of technical and procedural knowledge, leveraging insights from other projects to drive efficiency and retain organizational expertise.

Skills

ServiceNow CAD

ServiceNow Development

Scripting

Platform Customization

Integrations

Incident Management

Change Management

Knowledge Management

Problem Solving

Education

Bachelor’s degree or foreign equivalent

Tools

GitHub Copilot

AWS

ServiceNow Platform

ServiceNow API Integrations

Job description

Infosys is seeking an Infrastructure Consultant 2 for US clients, focusing on ServiceNow CAD development, incident/change management, and scalable IT infrastructure design. You will collaborate across onsite and offshore teams to resolve complex incidents, implement advanced automation, and document best practices.

The role emphasizes security, performance optimization, and seamless deployments on AWS, with opportunities to influence across banking, wealth management, and insurance projects.