ServiceNow ITSM Developer

Infosys Limited; Hartford, Northern (CT, KY); Hybrid; USD 100,000 - 160,000; Full time

Benefits offered by this job

Long-term/Short-term Disability

Health and Dependent Care Reimb. A/cs

Insurance (Accident, Critical Illness,

Hospital Indemnity, Legal)

401(k) plan and contributions

Job summary

Infosys is seeking an Infrastructure Consultant 2 to join its Financial Services unit in the US. You will resolve complex incidents, assess IT infrastructure, design scalable solutions, and manage deployments with cross-functional teams.

The role demands ServiceNow ITSM expertise, platform knowledge, and a proactive drive for automation. This is a full-time position requiring possible relocation or travel as needed.

Qualifications

• Hands-on ServiceNow ITSM capabilities including incident, problem, change management.
• Strong knowledge of core ServiceNow platform customization, configuration and workflow.
• Experience with ServiceNow development, integrations, scripting and debugging.
• Ability to assess standard functionality versus customizations on platforms.
• Solid troubleshooting, analysis and problem-solving skills.
• Experience delivering in an Agile project environment.

Responsibilities

• Collaborate with internal and client teams to resolve complex incidents and document preventive actions.
• Evaluate client IT infrastructure and support due diligence with maturity assessments.
• Design scalable, cost-effective IT infrastructure solutions and create technical docs.
• Coordinate release schedules, environments, deployments, testing and version control.
• Plan maintenance, upgrades, and continuity to ensure uninterrupted integration.
• Analyze performance data and support capacity planning for optimization.
• Conduct security checks, recovery drills, and compliance audits with measures.
• Identify automation opportunities and propose efficiency improvements.
• Coordinate with onsite, offshore, and vendor teams to document requirements.
• Build a centralized knowledge repository leveraging project insights.

Tools

ServiceNow ITSM

ServiceNow Platform

ServiceNow Development

Platform Assessment

Troubleshooting & Analysis

Agile Delivery

Job description

Work Location

State / Region / Province

Arizona, Connecticut, North Carolina, Texas

Country

USA

Domain

Delivery

Interest Group

Company

ITL USA

Requisition ID

154705BR

Technical Skills 1

Technology|Infra_ToolAdministration-ITSM|ServiceNow-ITOM

Technical Skills 2

Technology|Infra_ToolAdministration-ITSM|ServiceNow

Technical Skills 3

Technology|Cloud Platform|Amazon Webservices DevOps

Overview

The Infosys Financial Services unit is a global leader in driving digital transformation for financial institutions. We specialize in leveraging advanced technologies such as AI, cloud, and data-led innovation to help our clients accelerate growth and unlock business value. Our AI-driven solutions empower financial institutions to make smarter decisions, enhance customer experiences, and achieve operational excellence. Join us to be part of a pioneering team that is at the forefront of financial services transformation. You'll have the opportunity to work with cutting-edge AI technologies, collaborate with industry experts, and contribute to transformative projects across banking, wealth management, and insurance sectors. If you're passionate about AI and eager to make a significant impact, the Infosys Financial Services unit is the perfect place for you to grow and excel.

In the assigned Job Role of Infrastructure Consultant 2, your Area Of Responsibility will be as below:

• Collaborate with internal and client teams to resolve complex incidents, conduct root cause analyses, and document findings with preventive recommendations
• Participate in evaluation of client IT infrastructure, prepare actionable assessment reports, and support due diligence to document infrastructure maturity and improvement opportunities
• Contribute to the design of scalable, cost-effective IT infrastructure solutions, review reusable components, and develop technical documentation for deployed systems
• Align release schedules and environment readiness, execute deployments as per protocols, perform post-deployment testing, and manage version control to track changes
• Co-ordinate maintenance schedules, emergency fixes, and technology upgrades while ensuring uninterrupted integration into existing systems and processes
• Facilitate performance data analysis across systems, coordinate insights on system behavior, and support capacity planning to optimize performance
• Conduct security checks, recovery drills, and compliance audits, implement security measures, and coordinate continuity plans to maintain adherence to standards
• Gather feedback to identify automation opportunities, analyze existing infrastructure processes, and propose enhancements for efficiency gains
• Act as liaison with onsite, offshore, and vendor teams to document project requirements, ensuring effective collaboration
• Develop a centralized repository of technical and procedural knowledge, leveraging insights from other projects to drive efficiency and retain organizational expertise

Your contribution to the team:

• A collaborative spirit and excellent communication skills.
• Ability to handle complex incidents and implement resolutions
• A knack for conducting IT infrastructure assessment and identifying key optimization opportunities
• Focused approach towards deployment management, system optimization, and process automation initiatives including sector specific focus
• The ability to work with cross-functional teams

Required Skill and Experience

• ServiceNow ITSM: Incident Management, Problem Management, Change Management, Service Catalog Development, and Knowledge Management.
• ServiceNow Platform: Strong understanding of core platform capabilities, customization, configuration, and workflow development.
• ServiceNow Development: Hands-on experience in ServiceNow development, integrations, scripting, troubleshooting, and customization.
• Platform Assessment: Ability to identify and recommend Out-of-the-Box (OOTB) functionality versus customizations.
• Troubleshooting & Analysis: Strong investigative, analytical, and problem-solving skills.
• Experience working within an Agile delivery environment.

Preferred Skill and Experience

• Experience supporting and enhancing mature ServiceNow implementations with extensive customizations.
• Knowledge of AWS (Amazon Web Services).
• Experience with Python scripting and automation.
• Exposure to ServiceNow integration technologies and third-party system integrations.
• Understanding of ServiceNow platform best practices, optimization, and governance.

Additional Required Qualifications

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:

• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.