ServiceNow SAM Pro Technical SME

TechDigital Group; Town of Texas (WI); On-site; USD 105,000 - 140,000; Full time

Job summary

TechDigital Group is seeking a SAM Technical SME with 5-7 years of relevant industry experience to drive ServiceNow SAM Pro implementations and optimization across client environments.

You will design, customize, and optimize SAM Pro modules, manage data loads, import sets, and reports, implement SRs with Flow Designer, and mentor administrators while coordinating with stakeholders to ensure performance, compliance, and efficient software utilization.

Qualifications

• 5-7 years of relevant industry experience in ServiceNow SAM Pro implementations.
• Experience in implementing SAMPro and configuring SAM tools across organizations.
• Proven ability to design and implement SAM Pro modules and workflows.
• Experience with SRs using Flow Designer and with client-side/server-side scripting.

Responsibilities

• Validate analyses and reports to support business stakeholders.
• Participate in customer meetings to ensure satisfaction and address issues.
• Validate Change Order Implementation Plans and capacity planning.
• Mentor administrators, prepare SOPs, and maintain documentation.
• Ensure timely resolution and quality of escalated tickets per SLA.

Skills

ServiceNow

SAMPro

Flow Designer

UI Script / Client Script

Business Rules

Scripting

Agile

Reports & Dashboards

Tools

Data Loads

Import Sets

Discovery Tools

Job description

TechDigital Group is seeking a SAM Technical SME with 5-7 years of relevant industry experience to drive ServiceNow SAM Pro implementations and optimization across client environments.

You will design, customize, and optimize SAM Pro modules, manage data loads, import sets, and reports, implement SRs with Flow Designer, and mentor administrators while coordinating with stakeholders to ensure performance, compliance, and efficient software utilization.