ServiceNow - SAM

TechDigital Group; Town of Texas (WI); On-site; USD 105,000 - 140,000; Full time

Job summary

TechDigital Group is seeking a SAM Technical SME with 5-7 years of relevant industry experience to drive ServiceNow SAM Pro implementations and optimization across client environments.

You will design, customize, and optimize SAM Pro modules, manage data loads, import sets, and reports, implement SRs with Flow Designer, and mentor administrators while coordinating with stakeholders to ensure performance, compliance, and efficient software utilization.

Qualifications

• 5-7 years of relevant industry experience in ServiceNow SAM Pro implementations.
• Experience in implementing SAMPro and configuring SAM tools across organizations.
• Proven ability to design and implement SAM Pro modules and workflows.
• Experience with SRs using Flow Designer and with client-side/server-side scripting.

Responsibilities

• Validate analyses and reports to support business stakeholders.
• Participate in customer meetings to ensure satisfaction and address issues.
• Validate Change Order Implementation Plans and capacity planning.
• Mentor administrators, prepare SOPs, and maintain documentation.
• Ensure timely resolution and quality of escalated tickets per SLA.

Skills

ServiceNow

SAMPro

Flow Designer

UI Script / Client Script

Business Rules

Scripting

Agile

Reports & Dashboards

Tools

Data Loads

Import Sets

Discovery Tools

Job description

ServiceNow Technical SME Experience: L3- 5-7 Years of Relevant Industry Experience

Title: SAM Technical SME

Required Skills: Experience in implementing SAMPro. In-depth knowledge of SAMPro modules with tables. Assisted customers in implementing SAM Tools across their organization. Worked on solution designing and implementation as per best practices for various module - SAM Pro. Working on Reclamation part in ServiceNow to reclaim the unused and low usage of software in client machine. Experience in Designing, customization, enhancing, workflow configuration and supporting ServiceNow Experience of working with Service Catalog items in ServiceNow. Implemented SR's Using Flow Designer Functionality. Worked on Workflow Editor Experience working with Client-side scripting (UI Policy, Client Script, UI Actions) and Server-side Scripting (Business Rules, Scripted Include) Editor, Flow Designer. Worked on Data loading, import sets, Data Source and Transform maps, Reports and Scheduled Jobs. Worked on Reports, dashboards. Worked on project with Agile methodology. Good knowledge of various inventory/ discovery solutions, like ADDM, Bigfix, SCCM, ServiceNow etc. etc.

1. To validate analyses (eg. Root Cause Analysis ,Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders
2. To ensure positive customer feedback & satisfaction thorugh active participation in customer meetings to understand any issues faced
3. To validate Change Order Implementation Plan & Human Error Compliance and participate in Capacity planning
4. To perform value addition activities (such as mentoring administrators/team members, preparing SOPs, maintaining effective documentation simultaneously and Knowledge sharing.) In addition act as a liaison to the business segment, facilitating effective communication and presentation to key business stakeholders as & when required.
5. To ensure on-time resolution & quality compliance of escalated tickets/incident as per the agreed SLA