ServiceNow Software Asset Management (SAM) Analyst

Teledyne Technologies Incorporated; Billerica (MA); On-site; USD 78,000 - 104,000; Full time

Job summary

Teledyne Technologies Incorporated is seeking a Software Asset Management Analyst in Massachusetts to manage software assets across their lifecycle using ServiceNow SAM. You will ensure license compliance, reduce costs, and improve asset data quality while partnering with IT, Procurement, Finance, Security, and Legal.

If you have 3–5+ years in SAM/ITAM, hands-on ServiceNow experience, and strong analytical and communication skills, you could join a team focused on governance, cost optimization,

Qualifications

• Bachelor’s degree or equivalent experience in information systems, business, or related field.
• 3-5+ years in Software Asset Management (SAM) or IT Asset Management (ITAM).
• Hands-on experience with SAM/ITSM tooling, ServiceNow SAM preferred.
• Knowledge of major software licensing models and CMDB/ITSM processes.
• Strong analytical, reporting, and communication skills.

Responsibilities

• Manage software asset inventory, entitlements, usage data and compliance via ServiceNow SAM Professional.
• Configure and maintain the ServiceNow SAM platform, models, entitlements, and normalization.
• Implement changes, upgrades, and dashboards; automate SAM workflows where possible.
• Maintain data integrity across CMDB and asset repositories; reconcile data from discovery tools, contracts, invoices, and vendor portals.
• Track usage vs entitlements; perform reconciliation and license risk reporting.
• Support vendor audits and prepare licensing documentation.
• Analyze usage and licensing data to optimize costs and improve utilization.
• Support software request, approval, and fulfillment workflows.
• Integrate SAM with discovery and endpoint sources (ServiceNow Discovery, SCCM, Intune).
• Collaborate with Procurement, Finance, Security to report compliance posture and savings.
• Assist defining SAM governance and continuous improvement; provide executive insights via dashboards.
• Partner with Procurement and Legal on contracts and renewals; support negotiations.

Skills

Analytical skills

Communication

Cross-functional collaboration

Problem-solving

Education

Bachelor’s degree in Information Systems, Business, or related field

Tools

ServiceNow

CMDB

ITSM tooling

Discovery tools

Job description

Be visionary Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.

Be visionary Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research. We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins. Job Description Teledyne is seeking a Software Asset Management (SAM) Analyst to manage and optimize software assets throughout their lifecycle using the ServiceNow SAM platform. This role is responsible for maintaining license compliance, reducing software costs, improving asset data quality, and minimizing audit and operational risk while partnering with IT, Procurement, Finance, Security, and Legal stakeholders.

Key Responsibilities

• manage software asset inventory, entitlements, usage data and compliance activities using ServiceNow SAM Professional
• Configure, maintain, and enhance the ServiceNow SAM platform, including software models, entitlements, and normalization processes
• Implement and validate ServiceNow SAM configuration changes, upgrades/patches, and new features; build and maintain dashboards and automate SAM workflows where possible
• Maintain data integrity across CMDB and asset repositories; validate and reconcile data from discovery tools, contracts, invoices, and vendor portals
• Track software usage vs. entitlements; perform reconciliation and compliance reporting to identify and mitigate license risk
• Support internal and external vendor audits (e.g., Microsoft, Oracle, Adobe); prepare audit evidence and maintain licensing documentation
• Analyze usage and licensing data to identify cost optimization opportunities (e.g., reclamation/re-harvesting, downgrades) and support license utilization improvements
• Support software request, approval, and fulfillment workflows
• Integrate SAM with discovery and endpoint/asset sources (e.g., ServiceNow Discovery, SCCM, Intune; other tools as applicable)
• Work with the internal ServiceNow team, partner with Procurement, Finance, and Security stakeholders to communicate compliance posture, savings opportunities, and risk
• Assist with defining and enforcing SAM governance, standards, and best practices; support continuous improvement of SAM processes and tooling and provide executive-level insights via reporting and dashboards
• Partner with Procurement and Legal on software contracts, renewals, and licensing terms; support vendor negotiations with accurate usage and entitlement insights

Requirements

• Bachelor’s degree in Information Systems, Business, or a related field (or equivalent experience)
• 3-5+ years experience in Software Asset Management (SAM), IT Asset Management (ITAM), or related discipline
• Hands-on experience with SAM/ITSM tooling; ServiceNow SAM experience strongly preferred
• Working knowledge of major software licensing models (e.g., Microsoft, Oracle, IBM, Adobe, SAP, and SaaS licensing models)
• Experience with CMDB and ITSM processes
• Strong analytical, reporting, and problem-solving skills
• Excellent communication and cross-functional collaboration skills

Preferred Skills/Experience

• ServiceNow SAM, ITAM, or ITIL certification.
• Experience supporting software vendor audits and license compliance reviews.
• Familiarity with software discovery and endpoint management tools.
• Experience with cloud and SaaS licensing models.
• Ability to interpret software contracts, licensing agreements, and renewal terms.

Salary Range $77,900.00-$103,800.000 The anticipated salary range listed for this role is only an estimate. Actual compensation for successful candidates is carefully determined based on several factors including, but not limited to, location, local regulations (such as minimum wage), education/training, work experience, key skills, and type of position.

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions. Teledyne is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws.