ServiceNow Sales Development Manager

83zero Ltd; New York (NY); Presencial; USD 100.000 - 160.000; Jornada completa

Descripción de la vacante

83zero Ltd seeks an experienced ServiceNow Sales Development Manager to lead an SDR/BDR function focused on generating new opportunities within the ServiceNow ecosystem. You will build a scalable outbound sales function, coach the team, and collaborate with Account Executives, marketing and sales leadership to ensure a steady pipeline.

Ideal candidates have 4+ years in B2B sales development and strong experience with ServiceNow modules. Strong CRM and sales engagement proficiency is required.

Formación

• 4+ years of B2B sales development experience including 1–2+ years managing or leading an SDR/BDR team.
• Direct experience selling into the ServiceNow ecosystem with knowledge of its buyer personas and modules.
• Working knowledge of ServiceNow solutions such as ITSM, CSM, HRSD, SecOps and FSM.
• Proven track record of building repeatable outbound processes and hitting pipeline targets.
• Strong experience with CRM and sales engagement platforms (Salesforce, HubSpot, Outreach, Salesloft or similar).

Responsabilidades

• Build outbound prospecting strategies targeting ServiceNow decision-makers.
• Set pipeline generation targets and track metrics weekly.
• Partner with AEs on account-based prospecting.
• Collaborate with marketing to convert campaign leads into opportunities.
• Coach SDRs/BDRs on positioning, personas and prospecting techniques.
• Own SDR processes and tooling including CRM hygiene and call coaching.
• Monitor pipeline health and report to sales leadership.
• Stay updated on ServiceNow roadmap and translate into messaging.
• Create repeatable processes to improve productivity and conversion rates.
• Recruit and mentor SDR/BDR talent to build a high-performance culture.

Conocimientos

B2B sales development

SDR/BDR leadership

Sales messaging & coaching

CRM & sales engagement

Educación

Bachelor's degree or equivalent

Herramientas

Salesforce

HubSpot

Outreach

Salesloft

Descripción del empleo

We are looking for an experienced ServiceNow Sales Development Manager to lead and develop an SDR/BDR function focused on generating new business opportunities across the ServiceNow ecosystem.

You will be responsible for building a scalable outbound sales function, developing prospecting strategies, coaching the team and working closely with Account Executives, sales leadership and marketing to consistently generate qualified pipeline.

Key Responsibilities

• Build and continuously refine outbound prospecting strategies targeting ServiceNow decision-makers, including CIOs, CTOs, ITSM Directors, HRSD Leaders, SecOps Leaders and CSM/FSM stakeholders.
• Set pipeline generation targets and activity metrics across calls, emails, meetings and opportunities, tracking performance on a weekly basis.
• Partner with Account Executives and sales leadership on account-based prospecting across named and target accounts.
• Work closely with marketing to convert campaign, event and webinar leads into qualified opportunities.
• Coach SDRs/BDRs on ServiceNow positioning, buyer personas, messaging and effective prospecting techniques.
• Own SDR processes and tooling, including CRM hygiene, sales engagement platforms, intent data and call coaching.
• Monitor pipeline health, conversion rates and team performance, providing regular reporting and insight to sales leadership.
• Stay up to date with the ServiceNow product roadmap, platform developments, partner ecosystem and competitive landscape, translating these into effective sales messaging and talk tracks.
• Build repeatable processes that improve SDR productivity, pipeline quality and conversion rates.
• Recruit, mentor and develop SDR/BDR talent, creating a high-performance and accountable sales culture.

Requirements

• 4+ years of B2B sales development experience, including 1–2+ years managing or leading an SDR/BDR team.
• Direct experience selling into or supporting sales within the ServiceNow ecosystem, with strong knowledge of ServiceNow terminology, buyer personas and platform modules.
• Working knowledge of ServiceNow solutions such as ITSM, CSM, HRSD, SecOps and FSM.
• Proven track record of building repeatable outbound processes and consistently achieving pipeline targets.
• Strong experience with CRM and sales engagement platforms such as Salesforce, HubSpot, Outreach, Salesloft or similar.
• Excellent written and verbal communication skills, with the confidence to present pipeline metrics and performance to senior leadership.
• Strong coaching, leadership and team-development skills.
• Bachelor's degree or equivalent professional experience.