Sr Mgr, Global Sales Development at ServiceNow, Inc. West Palm Beach, FL

ServiceNow, Inc.; West Palm Beach (FL); On-site; USD 100,000 - 130,000; Full time

Job summary

ServiceNow, Inc. is seeking a Senior Manager for Global Sales Development in West Palm Beach, FL. This role involves overseeing a team of Sales Development Representatives, driving performance to meet sales goals, and aligning team efforts with marketing strategies.

The ideal candidate has 5+ years in direct sales and at least 1 year in a leadership role, with a strong understanding of cloud computing and enterprise sales management.

Qualifications

• 5+ years as direct seller AND 1+ years leading a team.
• Firm understanding of cloud computing and SaaS offerings.
• Business/Sales Development or direct sales management experience in enterprise software sales.

Responsibilities

• Provide leadership to your team and manage onboarding.
• Achieve quota on a monthly and quarterly basis.
• Align team activities with Marketing and Sales priorities.

Skills

Cloud computing knowledge

Sales engagement tools experience

Leadership ability

Job description

Senior Manager, Global Sales Development

Sr Mgr, Global Sales Development job at ServiceNow, Inc. West Palm Beach, FL.

ServiceNow is looking for a Sr. Manager of Global Sales Development (GSD), responsible for managing a team of Sales Development Representatives who manage opportunity identification and creation for our field sales organization. The GSD Manager drives performance by managing the team to achieve monthly, quarterly and annual goals.

What You Get to Do

• Provide leadership to your team. Oversee new hire onboarding and ongoing coaching on effectiveness, productivity, call quality, and systems use.
• Manage quota achievement on a monthly, quarterly and annual basis.
• Align team activities with Marketing and Sales priorities. Participate in developing Marketing and Sales campaigns to achieve pipeline and goals.
• Ensure accurate reporting of metrics with territories assigned in the CRM system.
• Prepare reports for Director, Global Sales Development.
• Perform a monthly performance appraisal for all personnel and administer performance improvement plans for any under‑performance.
• Provide input to senior leadership in the development and administration of incentive compensation programs.
• Maintain current knowledge of ServiceNow’s offerings.
• Keep informed on competitive services, promotional matters, sales techniques, pricing and marketing policies. Use resources and perform research to determine sales patterns and strategies.

To Be Successful In This Role

• 5+ years as direct seller AND 1+ years leading a team, with the ability to act as a catalyst.
• A firm understanding of cloud computing, SaaS offerings, and software subscription business models.
• Business/Sales Development or direct sales management experience in enterprise software sales or equivalent.
• Experience with sales force automation and sales engagement tools.
• Travel for training or meetings may occasionally be required.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.

To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third‑party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [e-mail] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.