ServiceNow QA Analyst | Hybrid Contract

Levi, Ray & Shoup, Inc. (LRS); Wisconsin; Hybride; USD 62 000 - 90 000; Plein temps

Résumé du poste

Codeworks, an LRS Company, seeks a Quality Assurance Analyst (ServiceNow) on a 12-month contract with a hybrid work arrangement (3 days onsite / 2 days remote). The role supports platform modernization through functional, regression, integration, and UAT testing within an Agile environment.

Candidates should have 5+ years in IT/QA, testing enterprise apps, and strong bug-tracking skills. ServiceNow experience and familiarity with ATF, Azure DevOps, Jira, and QA tooling are preferred.

Qualifications

• 5+ years of IT, Quality Assurance, Test Automation, or Software Development experience.
• Strong experience creating and executing functional, regression, integration, and UAT testing strategies.
• Experience working within Agile delivery frameworks such as Scrum, Kanban, or Lean.
• Experience testing enterprise applications, platforms, or third-party software solutions.
• Strong troubleshooting, root cause analysis, defect management, and problem-solving skills.
• Ability to translate business and technical requirements into comprehensive test coverage.
• Experience with test management and defect tracking tools.
• Excellent communication and stakeholder collaboration skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsabilités

• Support testing efforts across platform enhancements, upgrades, releases, and modernization initiatives.
• Create and execute functional, regression, integration, UAT, and upgrade validation test plans and test cases.
• Develop risk-based testing strategies and ensure appropriate test coverage.
• Identify, document, track, and validate defects through resolution.
• Validate platform configuration changes, workflows, business rules, forms, notifications, UI policies, ACLs, and other user-facing functionality.
• Coordinate testing activities, test data creation, and release validation efforts across environments.
• Evaluate opportunities to improve automation and regression coverage.
• Develop repeatable and automated testing solutions where appropriate.
• Analyze testing results and collaborate with development teams to identify root causes and validate fixes.
• Partner closely with Business Analysts, Product Owners, Developers, and QA team members throughout the delivery lifecycle.
• Participate in Agile ceremonies, backlog refinement sessions, and design reviews.
• Support QA process improvements, testing standards, and quality best practices.
• Develop and maintain QA metrics and reporting to identify trends, quality risks, and improvement opportunities.

Connaissances

QA experience

Functional testing

Regression testing

UAT testing

Test automation

Agile

Troubleshooting

Requirements mapping

Test management

Stakeholder comms

Multitasking

Outils

ServiceNow

ATF

Azure DevOps

Jira

Quality Center

Description du poste

Codeworks, an LRS Company, seeks a Quality Assurance Analyst (ServiceNow) on a 12-month contract with a hybrid work arrangement (3 days onsite / 2 days remote). The role supports platform modernization through functional, regression, integration, and UAT testing within an Agile environment.

Candidates should have 5+ years in IT/QA, testing enterprise apps, and strong bug-tracking skills. ServiceNow experience and familiarity with ATF, Azure DevOps, Jira, and QA tooling are preferred.