ServiceNow QA Analyst - Enterprise Platform Quality

Levi, Ray & Shoup, Inc.; Milwaukee (WI); Hybrid; USD 104,000 - 146,000; Full time

Job summary

Codeworks, an LRS company, seeks a Quality Assurance Analyst to advance software quality on the ServiceNow platform from Milwaukee, WI. The role blends on-site collaboration with remote work in a hybrid model to support enterprise solutions.

You will design and execute tests, participate in Agile ceremonies, and help modernize a mature ServiceNow environment while improving test automation and backlog management.

Qualifications

• 3-5 years of experience in Quality Assurance, Test Automation, Software Development, or a related technical discipline.
• Experience testing enterprise applications or third-party platforms, preferably ServiceNow.
• Strong understanding of software testing methodologies, test planning, defect management, and quality assurance best practices.
• Experience identifying, documenting, prioritizing, and tracking defects.
• Strong troubleshooting, analytical, and problem-solving skills.
• Experience working within Agile, Scrum, or other iterative delivery frameworks.
• Experience collaborating with developers, business stakeholders, and technical teams.
• Ability to translate business and technical requirements into effective test scenarios and test cases.
• Strong written and verbal communication skills.
• Experience supporting enterprise platforms, workflows, integrations, and business process automation solutions.

Responsibilities

• Design, develop, and execute test plans, test cases, test scripts, and test data for enterprise applications and platform enhancements.
• Support testing activities across functional, regression, integration, user acceptance, and automation testing efforts.
• Validate ServiceNow enhancements, bug fixes, configurations, workflows, and platform updates.
• Collaborate with developers, administrators, business analysts, and stakeholders to understand requirements and ensure test coverage.
• Identify, document, track, and manage defects through resolution.
• Perform root cause analysis and assist with troubleshooting complex application and platform issues.
• Participate in Agile ceremonies, sprint planning, backlog refinement, and release activities.
• Support the modernization and enhancement of a mature ServiceNow environment by helping address a significant backlog of enhancements and support initiatives.
• Contribute to test automation efforts and continuous improvement initiatives that enhance platform quality and delivery efficiency.
• Validate integrations, workflows, forms, notifications, and business processes within ServiceNow and other enterprise platforms.
• Provide regular status updates, testing metrics, and quality recommendations to project teams and stakeholders.

Skills

Test automation

ServiceNow

Agile/Scrum

Defect tracking

Troubleshooting

Documentation

Test planning

Communication

Job description

Codeworks, an LRS company, seeks a Quality Assurance Analyst to advance software quality on the ServiceNow platform from Milwaukee, WI. The role blends on-site collaboration with remote work in a hybrid model to support enterprise solutions.

You will design and execute tests, participate in Agile ceremonies, and help modernize a mature ServiceNow environment while improving test automation and backlog management.