ServiceNow Program Manager – Federal IT Modernization

ICF; San Diego (CA); On-site; USD 131,000 - 222,000; Full time

Job summary

ICF is seeking a Project Manager, ServiceNow in San Diego to advise clients on technology strategy and IT engineering. You will lead governance, architecture, and PROOF-OF-CONCEPT initiatives while collaborating with federal executives and business stakeholders to deliver high-impact, secure SaaS solutions.

Responsibilities include managing ServiceNow development, ensuring alignment with ITIL practices, and guiding a cross-functional team through design, testing, and delivery, with on-site work

Qualifications

• Must be able to obtain a Secret clearance.
• Must be a US Citizen as required by the federal government.
• Project Management Professional (PMP).
• BS degree from an accredited institution with 8+ years of Project Management experience.
• 4+ years of experience working with low-code/no-code platforms such as ServiceNow.
• 5+ years of experience leading technology consulting engagements with clients.
• 4+ years of Federal experience.

Responsibilities

• Develop technology strategy in collaboration with Federal executives and stakeholders.
• Lead meetings with senior client leadership to uncover processes, requirements and goals.
• Develop technology presentations and communicate trade-offs and decisions clearly.
• Define system requirements and design approaches with stakeholders and vendors.
• Guide cross-functional teams to prioritize ServiceNow development work.
• Document architecture diagrams and business processes to support the project mission.

Skills

Secret clearance

US Citizen

PMP

Bachelor's degree

ServiceNow

Federal experience

Education

BS degree

Tools

ServiceNow

AWS Certified Cloud Practitioner

Job description

ICF is seeking a Project Manager, ServiceNow in San Diego to advise clients on technology strategy and IT engineering. You will lead governance, architecture, and PROOF-OF-CONCEPT initiatives while collaborating with federal executives and business stakeholders to deliver high-impact, secure SaaS solutions.

Responsibilities include managing ServiceNow development, ensuring alignment with ITIL practices, and guiding a cross-functional team through design, testing, and delivery, with on-site work