Servicenow Program Manager

Galent; New York (NY); Remote; USD 118,000 - 140,000; Full time

Job summary

A leading company in New York is looking for an experienced Program Manager specializing in ServiceNow projects. This pivotal role involves managing multiple projects, ensuring stakeholder engagement, and aligning project deliverables with business goals. The ideal candidate will have extensive project management experience, particularly in IT solutions, and will oversee both onsite and offshore teams to drive success.

Qualifications

• 15+ years in IT project/program management with 3+ years on ServiceNow.
• Proven experience in leading teams and managing large-scale projects.
• Strong grasp of ServiceNow modules like ITSM and ITOM.

Responsibilities

• Oversee multiple ServiceNow projects ensuring alignment with business objectives.
• Define project objectives, scope, and success metrics.
• Facilitate Agile ceremonies and manage project budgets.

Skills

stakeholder management

communication skills

project governance

risk management

Education

Bachelor’s Degree in Computer Science

Master’s degree in Management

Tools

Jira

MS Project

ServiceNow Project Portfolio Management (PPM)

Job description

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Job Title: Program Manager – ServiceNow Projects

Remote

Employment Type: Contractor

Experience : 15+ years

________________________________________

Job Summary:

We are seeking an experienced Program Manager to oversee and manage multiple ServiceNow projects for a key customer/ multiple customers if required. The ideal candidate will serve as the primary point of contact between onsite stakeholders, offshore/onshore architects, and the delivery team. The Program Manager will be responsible for overall planning, execution, delivery, stakeholder engagement, and ensuring that all ServiceNow projects are aligned with business objectives.

________________________________________

Key Responsibilities:

• Manage end-to-end delivery of multiple concurrent ServiceNow projects, including ITSM, ITOM, HRSD, IRM, CSM, or other modules.

• Define program/project objectives, scope, timelines, resources, and success metrics.

• Collaborate with customer stakeholders to understand goals, set expectations, and ensure alignment across all teams.

• Work closely with onsite and offshore Solution Architects to design scalable and sustainable solutions on the ServiceNow platform.

• Coordinate with offshore delivery teams to ensure timely and high-quality execution.

• Drive program governance, status reporting, risk management, and issue resolution.

• Track project budgets, timelines, and resource allocation.

• Facilitate Agile ceremonies (stand-ups, sprint planning, retrospectives) or traditional PM processes depending on delivery model.

• Establish effective communication channels between cross-functional stakeholders.

• Ensure adherence to customer processes, compliance, and documentation standards.

• Provide strategic insights to enhance delivery quality and operational excellence.

• Support pre-sales and solutioning efforts where required.

________________________________________

Required Skills and Experience:

• 10+ years of experience in IT project/program management, with at least 3 years handling ServiceNow projects.

• Proven track record managing large-scale, multi-track projects involving both offshore and onsite teams.

• Strong understanding of the ServiceNow platform and its modules (especially ITSM, ITOM, HRSD, IRM, CSM).

• Experience in project governance, planning, budget management, and delivery tracking.

• Exceptional stakeholder management and communication skills (both written and verbal).

• Hands-on knowledge of project management tools such as Jira, MS Project, Smartsheet, or ServiceNow Project Portfolio Management (PPM).

• Exposure to Agile, Scrum, and traditional Waterfall methodologies.

________________________________________

Preferred Skills:

• Familiarity with ServiceNow delivery models and SDLC.

• Experience working in a customer-facing consulting role.

• Background in enterprise SaaS platforms.

• Understanding of ServiceNow deployment best practices and release management.

• Experience in handling multi-geography and multi-vendor delivery models.

________________________________________

• 10+ years leading teams of developers, BAs, scrum masters, QA testers

• Project management certification and ability to demonstrate familiarity with project management best practices

• Strong written and verbal English communications with ability to clearly articulate concepts and ideas.

• Proficiency in risk management and mitigation techniques

• Strong, confident presence when engaging with both internal teams and customers

• Comfortable pushing back on customers and internal stakeholders when needed

________________________________________

Educational Qualifications:

• Bachelor’s Degree in Computer Science, Engineering, Information Technology, or related field.

• Master’s degree in Management (preferred, not mandatory).

________________________________________

Certifications (Preferred):

• • ServiceNow certifications (such as CSA or CIS – desirable but not mandatory)

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  Information Services

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