ServiceNow Program Manager

Refactor Talent; Atlanta (GA); Hybrid; USD 145,000 - 155,000; Full time

Job summary

A growing organization in Atlanta is looking for a ServiceNow Program Manager who can lead platform strategy and coordinate cross-module delivery. This hybrid role requires engagement with stakeholders and effective governance while managing programs across various modules like EC, HAM, and SPM. The ideal candidate thrives where structure meets strategy and drives meaningful initiatives forward, ensuring the ServiceNow platform achieves its full potential.

Qualifications

• Experience managing ServiceNow platforms and modules.
• Strong communication skills for stakeholder engagement.
• Ability to manage scope, schedule, and budget.

Responsibilities

• Lead platform strategy and cross-module delivery.
• Coordinate with vendors for effective project execution.
• Optimize workflows and conduct data cleanup operations.

Skills

ServiceNow Platform Strategy

Governance

Stakeholder Engagement

Agile Methodologies

Tools

ServiceNow

Job description

This range is provided by Refactor Talent. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$145,000.00/yr - $155,000.00/yr

A growing organization realizes that its ServiceNow platform has become important, but not yet intentional. Modules are live, vendors are engaged, work is moving… but alignment, governance, and clarity are lagging just behind momentum.

That’s where this story turns.

Our Atlanta-based client is looking for a ServiceNow Program Manager who doesn’t just manage tasks, but orchestrates outcomes. Someone who sees the platform as an ecosystem, balancing strategy, delivery, and people, while bringing order to complexity.

In this role, you step into the center of the work:

You lead platform strategy.

You coordinate vendors and cross-module delivery.

You bring discipline to governance, demand management, and operational planning.

Your days are spent connecting the dots, overseeing program reporting, PI planning, intake, communications, risk management, and resource tracking. You manage scope, schedule, and budget with confidence, while engaging stakeholders across key modules like EC, HAM, and SPM.

You also roll up your sleeves. There’s data cleanup to tackle, workflows to optimize, and agile execution to keep moving forward. And on the horizon? Meaningful initiatives like EA, ITOM, and future ServiceNow enhancements that need a steady, thoughtful leader to guide them.

This is a hybrid role, with time on-site for collaboration, relationship-building, and those conversations that are still best had face-to-face.

If you’re a PM who thrives where structure meets strategy and you want your work to matter, this might be the next chapter worth exploring.