Program Manager

World Wide Technology; San Francisco (CA); On-site; USD 103,320 - 110,208; Full time

Job summary

A leading technology firm is looking for an experienced Program Manager to oversee ServiceNow implementation in San Francisco. The ideal candidate should have over 7 years of program management experience, including at least 3 years leading ServiceNow projects. This contract role requires collaboration with stakeholders and managing vendor relationships. A competitive hourly salary of $75 to $80 is offered based on experience.

Qualifications

• 7+ years of experience in program or project management.
• At least 3 years leading ServiceNow implementations.
• Deep understanding of ServiceNow modules.

Responsibilities

• Lead the full lifecycle of the ServiceNow implementation program.
• Collaborate with stakeholders to define requirements.
• Manage vendor relationships, including ServiceNow partners.

Skills

Program or project management

ServiceNow implementations

Stakeholder management

Leadership

Communication skills

Organizational skills

Problem-solving skills

Education

PMP, ITIL, or ServiceNow certifications

Job description

Overview

World Wide Technology is looking for a Program Manager. This role is part of WWT’s Strategic Resourcing services and is a contract role. The candidate will be supporting a WWT customer and will be employed by one of WWT’s preferred partners. The partner will provide full compensation and benefit information prior to employment with the partner.

Job Title & Details

Job Title: Program Manager

Location: Bay Area, CA

Duration: 12 months

Job Description

We are seeking an experienced Program Lead to oversee the end-to-end implementation of ServiceNow across our organization. The ideal candidate will have a proven track record of successfully leading complex ServiceNow deployments, with a strong preference for experience in the utilities sector. This is a contract role requiring strategic leadership, cross-functional coordination, and hands-on program management expertise.

Key Responsibilities

• Lead the full lifecycle of the ServiceNow implementation program, from planning and design through deployment and stabilization.
• Collaborate with stakeholders across IT, operations, and business units to define requirements, scope, and success criteria.
• Manage vendor relationships, including ServiceNow partners and system integrators.
• Develop and maintain detailed project plans, timelines, and budgets.
• Ensure alignment with enterprise architecture, security, and compliance standards.
• Drive change management, training, and communication strategies to support adoption.
• Monitor program performance, manage risks, and resolve issues proactively.
• Provide regular updates to executive leadership and key stakeholders.

Qualifications

• 7+ years of experience in program or project management, with at least 3 years leading ServiceNow implementations.
• Deep understanding of ServiceNow modules such as ITSM, ITOM, CMDB, and HRSD.
• Strong leadership and stakeholder management skills.
• Experience managing cross-functional teams and third-party vendors.
• Excellent communication, organizational, and problem-solving skills.
• PMP, ITIL, or ServiceNow certifications are a plus.

Desired Qualifications

• Experience implementing ServiceNow in a utility or energy sector environment.
• Familiarity with regulatory and operational requirements specific to utilities.
• Knowledge of integration with legacy systems and data migration strategies.

Salary and Employment Notes

Salary range (where posted): $75 to $80 hourly. Actual pay will be based on factors including shift, location, experience, skill set, performance, licensure, and business needs, and will be set by the employer. The range in other geographic locations may differ. Some positions may be eligible for variable incentive compensation (bonuses or commissions).

Contact

If you have any questions or concerns about this posting, please email [e-mail].