Portfolio Manager

Insight Global; Atlanta (GA); On-site; USD 100,000 - 135,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A consulting firm in Atlanta is seeking a ServiceNow Strategic Portfolio Management (SPM) SME/Consultant to advise on best practices. This role involves managing SPM processes, creating dashboards, and providing support to users. Ideal candidates should have extensive experience with SPM configuration and strong soft skills. The position offers a salary range of $100,000 to $135,000 annually and a benefits package including medical and vision insurance.

Qualifications

• Experience in SPM dashboard and roadmap management.
• Ability to manage support requests proactively.
• Soft skills for effective customer interaction.

Responsibilities

• Manage the SPM process and governance support queue.
• Create and manage SPM roadmaps aligned with business objectives.
• Maintain ePMO SharePoint site with relevant information.

Skills

Expert knowledge in SPM dashboard and roadmap configuration

Self-starter mentality in ServiceNow support management

Strong customer service skills

Job description

Base Pay Range

$100,000.00/yr - $135,000.00/yr

A client in the Atlanta area is looking for a ServiceNow Strategic Portfolio Management (SPM) SME/Consultant to advise on best practices and provide excellent customer service and support to users with questions of SPM. This is not a coding role, instead, this role creates dashboards in SPM, analyzes trends, advises on SPM’s capabilities, and serves as the overall Subject Matter Expert with the tool. It also includes governance over processes or direction on how to manage the portfolio.

Day to Day

• Manage the SPM process and governance support queue in SPM to ensure timely and accurate resolution of support requests.
• Effectively create and manage SPM roadmaps, ensuring alignment with business objectives and driving technological innovation.
• Ensure that the ePMO SharePoint site is maintained with relevant information that includes but is not limited to FAQs, operational playbook content, and knowledge articles.

Must Have

• Expert knowledge in SPM dashboard and roadmap configuration and management.
• Self-starter mentality on proactive management of support requests in ServiceNow.
• Soft skills that naturally put customers at ease balanced with decisiveness to bring support requests to appropriate closure or hand-off to a break/fix queue as needed.

Compensation

$100,000 to $135,000 per year annual salary.

Benefit packages for this role may include healthcare insurance offerings and paid leave as provided by applicable law.

Benefits

• Medical insurance
• Vision insurance
• 401(k)

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Consulting

Industry

Broadcast Media Production and Distribution

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