ServiceNow PPM Implementation Specialist (PM/BA)

Prosum; California (MO); Hybrid; USD 75,768 - 82,656; Full time

Job summary

A technology consulting firm is seeking a ServiceNow PPM Implementation Specialist to drive the configuration and deployment of the ServiceNow Project Portfolio Management (PPM) module. This hybrid role combines Project Manager and Business Analyst duties, requiring expertise in ServiceNow and strong business analysis skills. Candidates should have 3-5 years of relevant experience and must be US Citizens or Green Card Holders. The position offers a competitive pay range of $55 to $60 per hour and involves a contract with potential for extension.

Qualifications

• Minimum 3-5 years of experience as a Business Analyst or Project Manager.
• At least 2 years of hands-on experience with ServiceNow PPM.
• Excellent communication skills to translate technical concepts.

Responsibilities

• Lead the end-to-end implementation of ServiceNow PPM.
• Gather and document detailed project requirements.
• Develop and deliver training programs for user adoption.

Skills

Business Analysis

Project Management

ServiceNow Implementation

Stakeholder Management

Training and Change Management

Tools

ServiceNow

Job description

ServiceNow PPM Implementation Specialist (PM/BA)

Prosum: Target pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range: $55.00/hr - $60.00/hr

Direct message the job poster from Prosum.

ServiceNow PPM Implementation Specialist (Project Manager/Business Analyst)

• Pay Range: $55/hour to $60/hour
• Only accepting US Citizens and Green Card Holders
• 3 month contract with possible extension
• Strong PM with BA skills for a ServiceNow Implementation
• Hybrid 3 days a week onsite in Ventura, California (Zip code 93001)

Overview

We are seeking a highly motivated and experienced ServiceNow PPM Implementation Specialist to drive the successful configuration, deployment, and adoption of the ServiceNow Project Portfolio Management (PPM) module. This role will function as a hybrid Project Manager and Business Analyst, collaborating closely with IT, business stakeholders, and end-users to maximize the value of our ServiceNow platform for project, portfolio, and operational work management.

Key Responsibilities

1. ServiceNow PPM Implementation & Configuration

• Lead the end-to-end implementation and configuration of the ServiceNow PPM module.
• Translate complex business requirements into technical solutions within the ServiceNow platform.
• Configure core PPM functionalities, including:
  • Project and Operational Work Tracking
  • Time Entry and Reporting
  • Project Intake and Demand Management (Idea/Demand to Project lifecycle)
  • Resource Management (Demand/Supply Tracking)
  • Financial Planning and Portfolio Management (as needed).

2. Business Analysis & Stakeholder Management

• Conduct workshops and interviews with Project Managers, Resource Managers, and Individual Contributors to gather and document detailed requirements.
• Develop functional specifications, process flows, and use cases.
• Serve as the primary liaison between technical development teams and business stakeholders.

3. Training, Adoption, and Change Management

• Develop and deliver comprehensive training programs (documentation, sessions, Q&A) for various user groups (PMs, RMs, contributors).
• Drive user adoption by communicating value, addressing pain points, and supporting users through the transition.
• Create and maintain high-quality documentation for processes and system usage.

4. Platform Optimization & Operational Support

• Assist in optimizing the existing use of the core ServiceNow platform for operational ticket tracking, reporting, and dashboard creation.
• Identify opportunities to leverage ServiceNow features to streamline operational processes and improve efficiency.
• Create and maintain reports, metrics, and dashboards to provide visibility into project health, resource utilization, and operational performance.

Required Qualifications

• Minimum 3-5 years of experience as a Business Analyst or Project Manager with a strong focus on enterprise system implementation.
• ServiceNow expertise: Minimum 2 years of direct, hands‑on experience implementing, configuring, or supporting the ServiceNow PPM module (or ITBM Suite).
• Technical skills: Deep understanding of ServiceNow platform capabilities, configuration, and best practices.
• Functional knowledge: Strong grasp of Project Management methodologies (Waterfall, Agile), Portfolio Management, Resource Management, and IT Service Management (ITSM) concepts.
• Excellent written and verbal communication skills, with the ability to articulate complex technical concepts to non‑technical audiences.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS) – Project Portfolio Management.
• Experience with other ServiceNow modules (ITSM, CSM, HRSD, etc.).
• PMP, PMI‑ACP, or other relevant project management certifications.
• Experience working in a healthcare environment.

Seniority level

• Mid‑Senior level

Employment type

• Contract

Job function

• Information Technology

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