ServiceNow Program/Engagement manager

Talent Groups; United States; On-site; USD 150,000 - 210,000; Full time

Job summary

Talent Groups seeks a seasoned leader to drive enterprise ServiceNow transformation programs. You will act as the primary engagement owner for governance, scope, financials, risk, and delivery excellence, aligning outcomes with customer business objectives.

You will lead cross-functional teams, manage executive relationships, and mentor delivery staff, leveraging AI-enabled tools to sharpen decision-making and value realization.

Qualifications

• 8+ years in professional services or enterprise technology delivery.
• ServiceNow certifications (CSA, CIS) preferred.
• Proven experience leading complex ServiceNow/digital transformation programs.

Responsibilities

• Lead end-to-end delivery of large-scale ServiceNow implementations and transformation programs.
• Own engagement governance, scope, schedule, budget, resource management, risks, and change control.
• Serve as the primary point of contact for customers, partners, and executive stakeholders.
• Drive alignment between business objectives, project deliverables, and measurable outcomes.
• Lead cross-functional delivery teams and ensure adherence to ServiceNow delivery best practices and methodology.
• Identify delivery risks and issues proactively and drive timely resolution.
• Partner with Sales, Customer Success, and Delivery teams to maximize customer value realization.
• Mentor project managers, consultants, and delivery teams throughout the engagement lifecycle.
• Leverage AI-enabled tools and insights to improve delivery efficiency, decision-making, and customer outcomes.

Skills

Governance

Stakeholder mgmt

Financial mgmt

Risk mitigation

Delivery leadership

Executive relationships

Cross-functional leadership

AI in delivery

Education

Bachelor's degree

Tools

ServiceNow

Job description

Lead complex ServiceNow transformation programs and drive successful delivery outcomes for enterprise customers. Act as the primary engagement leader responsible for governance, scope, financials, stakeholder management, risk mitigation, and delivery excellence while ensuring alignment to customer business objectives.

Key Responsibilities

• Lead end-to-end delivery of large-scale ServiceNow implementations and transformation programs.
• Own engagement governance, scope, schedule, budget, resource management, risks, and change control.
• Serve as the primary point of contact for customers, partners, and executive stakeholders.
• Drive alignment between business objectives, project deliverables, and measurable outcomes.
• Lead cross-functional delivery teams and ensure adherence to ServiceNow delivery best practices and methodology.
• Identify delivery risks and issues proactively and drive timely resolution.
• Partner with Sales, Customer Success, and Delivery teams to maximize customer value realization.
• Mentor project managers, consultants, and delivery teams throughout the engagement lifecycle.
• Leverage AI-enabled tools and insights to improve delivery efficiency, decision-making, and customer outcomes.

Required Qualifications

• 8+ years of experience in professional services, consulting, or enterprise technology delivery.
• ServiceNow certifications (CSA, CIS, or other workflow certifications) preferred.
• Proven experience leading complex ServiceNow, workflow, or digital transformation programs.
• Strong expertise in program governance, stakeholder management, financial management, and risk mitigation.
• Experience managing executive-level customer relationships.
• Demonstrated ability to lead geographically distributed teams and partner ecosystems.
• Excellent communication, presentation, and negotiation skills.
• Bachelor's degree or equivalent experience.