ServiceNow Product Manager - MNIT Division Manager 1

Minnesota IT Services; Saint Paul (MN); Hybrid; USD 118,000 - 169,000; Full time

Benefits offered by this job

Telework eligible

Job summary

Minnesota IT Services (MNIT) seeks a strategic ServiceNow Product Manager to lead the State’s ServiceNow platform as a statewide digital service experience and workflow product. You will define product vision, roadmap, governance, adoption strategy, and customer experience for the platform.

You will partner with enterprise leaders, agency stakeholders, and technical teams to deliver measurable value, transparency, and improved user experience across Minnesota.

Qualifications

• Six years of experience leading enterprise technology products or programs.

Responsibilities

• Define and evolve the product vision, roadmap, governance, adoption strategy, and customer experience for the ServiceNow platform.
• Partner with enterprise leaders, agency stakeholders, and technical platform teams to ensure value, transparency, and improved user experience.
• Focus on product strategy, stakeholder engagement, prioritization, governance, and continuous improvement rather than hands-on platform operations.

Skills

Leadership

Stakeholder engagement

Product strategy

Change management

Communication

Customer focus

Tools

ServiceNow

Job description

• Telework Eligible: Yes

Working Title: ServiceNow Product Manager

Job Class: MNIT Division Manager 1

Agency: Minnesota IT Services

This position was previously announced on 05/20/2026. If you have already applied for this job, you do not need to reapply.

• Job ID: 94336
• Location: St. Paul
• Telework Eligible: Yes
• Full/Part Time: Full-Time
• Regular/Temporary: Unlimited
• Who May Apply: Open to all qualified job seekers
• Date Posted: 09/04/2026
• Closing Date: 09/24/2026
• Hiring Agency/Seniority Unit: Minnesota IT Services
• Division/Unit: Enterprise Service Delivery
• Work Shift/Work Hours: Day Shift
• Days of Work: Monday - Friday
• Travel Required: No
• Salary Range: $56.36 - $80.80 / hourly; $117,679 - $168,710 / annually
• Classified Status: Classified
• Bargaining Unit/Union: 220 - Manager/Unrep
• FLSA Status: Exempt - Executive
• Designated in Connect 700 Program for Applicants with Disabilities: Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Join the 2,800+ professionals of Minnesota IT Services (MNIT) who connect Minnesotans to services that will improve their lives. This position will be part of the Enterprise Services Delivery team, which delivers a full suite of IT Infrastructure & Operations services to state agencies, boards, councils, and commissions, and many central services to local government partners.

Minnesota IT Services (MNIT) is seeking a strategic and collaborative leader to serve as the ServiceNow Product Manager. In this role, you will provide enterprise leadership and product ownership for the State’s ServiceNow platform as a statewide digital service experience and workflow product.

This position is responsible for defining and evolving the product vision, roadmap, governance, adoption strategy, and customer experience for the ServiceNow platform. The ServiceNow Product Manager partners closely with enterprise leaders, agency stakeholders, and technical platform teams to ensure the platform delivers measurable value, operational transparency, and an improved user experience across the State of Minnesota.

This role focuses on product strategy, stakeholder engagement, prioritization, governance, and continuous improvement rather than direct technical administration or platform operations. The position serves as a key advocate for customer experience and drives alignment between business needs, enterprise priorities, and platform capabilities in a complex statewide environment.

This position requires an employee to be onsite at 600 Robert Street North, St. Paul, Minnesota at least 50% of the time, with some opportunity to perform work from a telework location. Telework for Minnesota IT Services is available on a limited basis. Employees will be required to meet current telework eligibility requirements.

Minimum Qualifications

To qualify, candidates must clearly show all of the following qualifications in their resume. Resume tips available here

This position requires a minimum of six (6) years of experience leading, managing, or overseeing enterprise technology products, platforms, services, or programs in a large, complex organization.

Experience must include:

• Three (3) years of supervisory experience.
• Leading product strategy, roadmap development, governance, or service delivery initiatives for enterprise technology platforms or digital services.
• Partnering with business stakeholders, technical teams, and executive leadership to prioritize work, align strategic objectives, and drive continuous improvement.
• Leading stakeholder engagement, customer experience, adoption, or change management initiatives related to enterprise technology solutions.
• Facilitating governance, prioritization, backlog management, or decision-making processes across multiple stakeholders or organizational areas.
• Defining, tracking, or reporting operational metrics, adoption metrics, service performance metrics, or value realization outcomes.
• Working with enterprise workflow platforms, IT service management (ITSM) tools, or digital service delivery platforms, including experience with ServiceNow products, workflows, governance processes, or service delivery capabilities.
• Demonstrated ability to communicate clearly and effectively to foster mutual understanding and guide teams through change.
• Customer-focused approach grounded in active listening, empathy, and solution-oriented problem-solving, with leadership skills that support positive user experiences and high-performing teams.

Two (2) years of experience in a Systems Architect classification or two (2) years of experience in an external IT Architect role may substitute for two of the required years of supervisory experience.

Preferred Qualifications

• Experience serving in a Product Manager, Service Owner, IT Service Management (ITSM), or enterprise platform leadership role.
• Experience leading enterprise governance, intake, prioritization, or roadmap planning processes for technology platforms or digital services.
• Experience improving customer experience, platform adoption, workflow automation, or digital service delivery outcomes across a large organization.
• Experience supporting digital transformation, workflow modernization, automation, or enterprise service experience initiatives.
• Proven ability to foster team development by promoting collaboration, trust, and knowledge sharing, while empowering individuals to achieve collective goals.

Strongly Preferred Qualifications

• Experience leading enterprise product strategy, governance, or roadmap management for a ServiceNow platform in a large, complex organization.
• Experience facilitating cross-organizational prioritization and governance discussions involving competing business, operational, and technical priorities.

Additional Requirements

It is the policy of Minnesota IT Services that a successful candidate must pass all legally required checks prior to employment which may consist of the following:

• SEMA4 Records Check (applies to current and past state employees only)
• Criminal History Check
• Reference Check
• Social Security and Address Verification
• Other legally required checks

Minnesota IT Services does not participate in the federal E-Verify program. Minnesota IT Services is unable to sponsor applicants for work visas, including F-1 STEM OPT extensions, and cannot complete Form I-9 or any other documentation requiring employer participation in E-Verify. All applicants must be legally authorized to work in the United States at the time of application.

Veterans

If you have questions about this position, contact Human Resources at [e-mail].

To be considered for any Veteran's Status, you MUST indicate this on your application.

RECENTLY SEPARATED VETERANS (RSV): Effective July 1, 2009, legislation provides that the top five RSV applicants who apply and meet the qualifications for a vacancy shall be granted an interview. You must:

• Meet all Minimum Qualifications identified in this posting.
• Meet all of the RSV criteria.
• Submit a copy of your DD-214 form by the closing date to: [e-mail]

CERTAIN DISABLED VETERANS: Effective August 1, 2012, legislation provides state agencies with the option to appoint certain disabled veterans on a noncompetitive basis if you:

• Meet service requirements and have a verified service-connected disability rating of at least 30%.
• Provide qualifying documentation verifying the disability.
• Meet all Minimum Qualifications identified in this posting.
• You must submit all documentation by the closing date to: [e-mail]

Current State Employees

• Current State Employees: Please note that employment provisions (including but not limited to seniority and leave accrual) vary among the three branches of Minnesota State government. When considering a job with another branch of state government, you are highly encouraged to explore these differences. For assistance, please direct questions to your current or anticipated Human Resources office.

About Minnesota IT Services

Minnesota IT Services is the information technology agency for the State of Minnesota. MNIT partners with agencies, boards, councils, and commissions to deliver secure, reliable technology solutions as we set IT strategy, direction, policies, and standards statewide. Work for MNIT and be part of a nation-leading IT organization that helps to create an innovative government that works for everyone. Our culture promotes collaboration, demands agility, and encourages us to embrace change. Be a part of something bigger than yourself, something to be inspired by; come to work for MNIT.

Working together to improve the state we love.

What do Minnesota's State employees have in common?

• A sense of purpose in their work
• Connection with their coworkers and communities
• Opportunities for personal and professional growth

Benefits

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your benefits may include:

• Paid vacation and sick leave
• 12 paid holidays each year
• Low-cost medical, dental, vision, and prescription drug plans
• Fertility care, including IVF
• Diabetes care
• Dental and orthodontic care for adults and children
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at least three years)
• Employer paid life insurance to provide support for your family in the event of death
• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
• Tax-free expense accounts for health, dental, and dependent care
• Resources that provide support and promote physical, emotional, social, and financial well-being

Support to help you reach your career goals:

• Training, classes, and professional development
• Tuition reimbursement
• Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)

Employee Assistance Program (EAP) for work/life support:

• A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
• Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
• Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

EQUAL OPPORTUNITY EMPLOYERS

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

Applicants With Disabilities

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email [e-mail] and let us know the support you need.