M365 Technical Operations Lead - ITS5
Minnesota Direct Care and Treatment
An application made for this job — a tailored resume and cover letter that speak straight to the posting.
Job summary
Minnesota IT Services in Vadnais Heights seeks a senior M365 Technical Operations Lead to guide the design, deployment, and support of Microsoft 365, Power Platform, and related technologies for Direct Care & Treatment.
You’ll mentor the DCT M365 team, set development practices, coordinate priorities, and act as technical owner of the M365 environment while collaborating with MNIT Enterprise, vendors, and business partners. Onsite 50% required at 3200 Labore Road, Vadnais Heights.
Qualifications
- Minimum of five (5) years of IT experience in Microsoft 365 application development, administration, and/or technical operations.
- Experience developing and supporting solutions using Microsoft 365 technologies, including Power Platform and Azure.
- Strong troubleshooting and incident/resolution skills with SDLC practices.
Responsibilities
- Provide senior-level technical leadership for M365 solutions and mentor the MNIT DCT M365 team.
- Coordinate work priorities, establish development practices, and evaluate new technologies.
- Serve as technical owner for DCT’s M365 environment and ensure secure, reliable services.
Skills
Education
Tools
Job description
- Telework Eligible: Yes
- Education Verification
- Job ID: 96692
- Location: Vadnais Heights
- Telework Eligible: Yes
- Full/Part Time: Full-Time
- Regular/Temporary: Unlimited
- Who May Apply: Open to all qualified job seekers
- Date Posted: 09/15/2026
- Closing Date: 09/28/2026
- Hiring Agency/Seniority Unit: Minnesota IT Services
- Division/Unit: Direct Care & Treatment
- Work Shift/Work Hours: Day Shift
- Days of Work: Monday - Friday
- Travel Required: No
- Salary Range: $40.43 - $69.11 / hourly; $84,417 - $144,301 / annually
- Job Class Option: Application
- Classified Status: Classified
- Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE
- FLSA Status: Exempt - Professional
- Designated in Connect 700 Program for Applicants with Disabilities: Yes
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
Join the 2,800+ professionals of Minnesota IT Services (MNIT) who connect Minnesotans to services that will improve their lives. This position serves our partners at Direct Care & Treatment (DCT). The MNIT DCT team provides essential IT support for a wide range of healthcare services, including mental health, substance abuse treatment, and support for individuals with developmental disabilities. You will play a crucial role in ensuring that the technology needs of DCT are met, enabling them to deliver high-quality care and treatment services to Minnesotans in need.
You will provide senior-level technical leadership for Microsoft 365 (M365) solutions supporting Direct Care and Treatment (DCT). You will serve as a technical subject matter expert and lead the analysis, development, implementation, administration, and support of complex solutions across Microsoft 365, Power Platform, Azure, SharePoint, and related technologies.
In this role, you will provide technical direction and mentorship to the MNIT DCT M365 team, coordinate technical work and priorities, establish and promote development practices, and evaluate emerging technologies and capabilities. You will also serve as the technical owner for DCT’s M365 environment and collaborate with MNIT Enterprise, business partners, vendors, and other technical teams to ensure M365 services and solutions are secure, reliable, and effectively support business needs.
You will apply advanced technical expertise to resolve complex incidents and problems, develop customized solutions, support technology planning and implementation efforts, and provide technical leadership for projects and product teams. You will also research and evaluate new M365 technologies and recommend solutions that improve DCT's technology environment and services.
This Position Requires An Employee To Work Onsite At 3200 Labore Road, Vadnais Heights, Minnesota At Least 50% [or More Or Less If Space Limitations Remain] Of The Time, With Limited Telework Available. Telework Eligibility Depends On Residence
- Candidates living in Minnesota or within 50 miles of the worksite in a bordering state (Iowa, North Dakota, South Dakota, and Wisconsin) may telework up to 50%.
- Minnesota residents living more than 50 miles from the worksite may be eligible to telework more than 50%.
- Candidates living 50 miles or more from the worksite in a bordering state may work onsite 100% or may be telework eligible if relocating within 50 miles.
To qualify, candidates must clearly show all of the following qualifications in their resume. Resume tips available here: Position requires a minimum of five (5) years of IT related experience in Microsoft 365 application development, administration, and/or technical operations.
- Advanced experience supporting and developing solutions using Microsoft 365 technologies, including Power Platform and Azure.
- Application development using software development lifecycle (SDLC) practices, including analysis, design, development, testing, implementation, and support.
- Troubleshooting and resolution of complex application, platform, or integrated system issues, including root cause analysis and incident resolution.
- Technical leadership and subject matter expertise, including mentoring technical staff, reviewing technical work, and providing technical direction.
- Development and automation using technologies such as PowerShell, SQL, HTML/CSS, XML, or similar tools and languages.
- Demonstrated ability to communicate clearly and effectively in a manner that facilitates mutual understanding.
- Customer-focused approach grounded in active listening, empathy, and solution-oriented problem-solving to deliver positive user experiences.
Education in Information Technology (IT) or an IT related field may substitute for experience as follows: a master’s degree for eighteen (18) months of experience; a bachelor’s degree for one (1) year; and an associate’s degree for six (6) months.
- Advanced technical expertise administering, developing, and supporting Microsoft products such as SharePoint and/or Power Platform, including technical ownership or leadership of these solutions.
- Advanced technical expertise with Microsoft Azure and Microsoft 365 services, including integration, administration, development, and troubleshooting.
- Technical leadership in a complex IT environment, including establishing technical direction, mentoring technical staff, conducting code reviews, and promoting development standards and practices.
- Advanced development, scripting, and automation expertise supporting Microsoft 365 solutions and services.
- Administration and support of SharePoint and other Microsoft 365 collaboration technologies.
- IT incident and change management practices, including coordinating complex issue resolution across multiple technical teams.
- Evaluation and implementation of new or emerging technologies, including proof-of-concept testing, technical recommendations, upgrades, and/or platform rollouts.
It is the policy of Minnesota IT Services that a successful candidate must pass all legally required checks prior to employment which may consist of the following:
- SEMA4 Records Check (applies to current and past state employees only)
- Criminal History Check
- Reference Check
- Social Security and Address Verification
- Education Verification
- Other legally required checks
Minnesota IT Services does not participate in the federal E-Verify program. Minnesota IT Services is unable to sponsor applicants for work visas, including F-1 STEM OPT extensions, and cannot complete Form I-9 or any other documentation requiring employer participation in E-Verify. All applicants must be legally authorized to work in the United States at the time of application.
To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Human Resources at workwithmnit@state.mn.us.
To be considered for any Veteran's Status, you MUST indicate this on your application.
Effective July 1, 2009, legislation provides that the top five RSV applicants who apply and meet the qualifications for a vacancy shall be granted an interview. You must:
- Meet all Minimum Qualifications identified in this posting.
- Meet all of the RSV criteria.
- Submit a copy of your DD-214 form by the closing date to: workwithmnit@state.mn.us
Effective August 1, 2012, legislation provides state agencies with the option to appoint certain disabled veterans on a noncompetitive basis if you:
- Meet service requirements and have a verified service-connected disability rating of at least 30%.
- Provide qualifying documentation verifying the disability.
- Meet all Minimum Qualifications identified in this posting.
- You must submit all documentation by the closing date to: workwithmnit@state.mn.us
- Bidders: This vacancy is open for bids and all qualified applicants simultaneously. This vacancy will be filled in accordance with applicable union contract provisions. Current employees of Minnesota IT Services who are currently in an Information Technology Specialist 5/Application position and who are eligible to bid and apply within the seven (7) day bidding period will be considered prior to filling the position via other means.
- Current State Employees: Please note that employment provisions (including but not limited to seniority and leave accrual) vary among the three branches of Minnesota State government. When considering a job with another branch of state government, you are highly encouraged to explore these differences. For assistance, please direct questions to your current or anticipated Human Resources office.
Minnesota IT Services is the information technology agency for the State of Minnesota. MNIT partners with agencies, boards, councils, and commissions to deliver secure, reliable technology solutions as we set IT strategy, direction, policies, and standards statewide. Work for MNIT and be part of a nation-leading IT organization that helps to create an innovative government that works for everyone. Our culture promotes collaboration, demands agility, and encourages us to embrace change. Be a part of something bigger than yourself, something to be inspired by; come to work for MNIT.
- A sense of purpose in their work
- Connection with their coworkers and communities
- Opportunities for personal and professional growth
As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.
- Paid vacation and sick leave
- 12 paid holidays each year
- Low-cost medical, dental, vision, and prescription drug plans
- Fertility care, including IVF
- Diabetes care
- Dental and orthodontic care for adults and children
- 6 weeks paid leave for parents of newborn or newly adopted children
- Pension plan that provides income when you retire (after working at least three years)
- Employer paid life insurance to provide support for your family in the event of death
- Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
- Tax-free expense accounts for health, dental, and dependent care
- Resources that provide support and promote physical, emotional, social, and financial well-being
- Training, classes, and professional development
- Tuition reimbursement
- Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)
- A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
- Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
- Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care
Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.
Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.
Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email careers@state.mn.us and let us know the support you need.
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