IT Office Operations Analyst - MA1

Minnesota IT Services; Saint Paul (MN); Hybrid; USD 51,000 - 74,000; Full time

Benefits offered by this job

Paid vacation

Sick leave

12 holidays

Health benefits

Pension plan

Life insurance

Disability insurance

Professional development

Job summary

Minnesota IT Services seeks an IT Office Operations Analyst to support DHS and manage administrative workflows from St. Paul. The role blends office operations, procurement, travel coordination, record-keeping, and budget support to drive efficiency.

You will collaborate with division leaders and staff to implement process improvements and ensure accurate documentation. The position requires strong organizational skills, proficiency in Microsoft 365 apps, and the ability to work onsite with

Qualifications

• Minimum qualifications include: one year of experience providing administrative or operational support to managers, supervisors, or executives.
• Experience documenting, improving, and maintaining administrative processes, procedures, or workflows.
• Experience processing purchasing requests, reviewing invoices, tracking expenses, or reconciling financial records.
• Experience coordinating multiple assignments with competing deadlines while maintaining accurate and organized records.
• Advanced proficiency in Microsoft Office Suite with experience supporting office operations including purchasing, supply management, travel coordination, and related tasks.
• Strong communication skills and a customer-focused approach to deliver positive user experiences.

Responsibilities

• Support office operations, resources, and equipment management.
• Coordinate procurement, invoices, and budget-related tasks.
• Assist in travel coordination and record-keeping across divisions.
• Collaborate with DHS and MNIT staff to implement policy and process improvements.
• Provide executive-level administrative assistance and documentation support.

Skills

Microsoft Office Suite

Communication skills

Customer service orientation

Process documentation and improvement

Budget/expense tracking experience

Collaboration with stakeholders

Tools

Microsoft Office

SWIFT

EIOR

CRM

Ticketing systems

Job description

Working Title: IT Office Operations Analyst

Job Class: Management Analyst 1

Agency: Minnesota IT Services

• Telework Eligible: Yes,
• Education Verification

• Job ID: 96896
• Location: St. Paul
• Telework Eligible: Yes,
• Full/Part Time: Full-Time
• Regular/Temporary: Unlimited
• Who May Apply: Open to all qualified job seekers
• Date Posted: 09/12/2026
• Closing Date: 09/28/2026
• Hiring Agency/Seniority Unit: Minnesota IT Services
• Division/Unit: Department of Human Services (DHS)
• Work Shift/Work Hours: Day Shift
• Days of Work: Monday - Friday
• Travel Required: No
• Salary Range: $24.40 - $35.30 / hourly; $50,947 - $73,706 / annually
• Classified Status: Classified
• Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE
• FLSA Status: Nonexempt
• Designated in Connect 700 Program for Applicants with Disabilities: Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Join the 2,800+ professionals of Minnesota IT Services (MNIT) who connect Minnesotans to services that will improve their lives. This position serves our partners at Minnesota’s largest state agency, the Department of Human Services (DHS). The MNIT DHS team supports complex and varied technical needs, including systems that provide health care coverage, deliver child protection and welfare services, and provide support for Minnesotans with special needs including mental illness, chemical dependencies, and physical or developmental disabilities.

As an Office Operations Analyst with Minnesota IT Services (MNIT), partnering with the Department of Human Services (DHS), you play a central role in ensuring smooth, efficient, and well-coordinated office and administrative operations. This position blends administrative support, business analysis, operational coordination, and project management to meet complex organizational needs and advance MNIT and DHS strategic goals.

You will streamline office workflows, support division-wide initiatives, and drive continuous improvements in processes, documentation, and operational efficiency. While the role interfaces with IT services, the primary focus is on optimizing administrative processes, managing office resources and equipment, overseeing procurement and invoices, coordinating travel and supply needs, and maintaining records and shared content across teams.

The position requires strong organizational skills, clear and accessible communication, and the ability to collaborate effectively with both technical and non‑technical stakeholders. You will support the Chief Business Technology Directors, managers, supervisors, and staff across multiple divisions, providing executive-level operational insight, guidance, and administrative assistance.

In addition, you will represent MNIT at DHS on delegated activities, contribute to departmental policy and process implementation, and ensure accurate documentation, budget coordination, and support for multiple financial and administrative functions. The role also includes responsibility for virtual collaboration through Microsoft Teams, maintaining shared sites, and facilitating effective communication channels.

This position requires an employee to work onsite at 540 Cedar Street, St. Paul, Minnesota at least 50% [or more or less if space limitations remain] of the time, with limited telework available. Telework eligibility depends on residence:

• Candidates living in Minnesota or within 50 miles of the worksite in a bordering state (Iowa, North Dakota, South Dakota, and Wisconsin) may telework up to 50%.
• Minnesota residents living more than 50 miles from the worksite may be eligible to telework more than 50%.
• Candidates living 50 miles or more from the worksite in a bordering state may work onsite 100% or may be telework eligible if relocating within 50 miles.

Minimum Qualifications

To qualify, candidates must clearly show all of the following qualifications in their resume. Resume tips available here:

Position requires a minimum of one (1) year of experience providing administrative or operational support to managers, supervisors, or executives.

Experience must include:

• Experience documenting, improving, and maintaining administrative processes, procedures, or workflows.
• Experience processing purchasing requests, reviewing invoices, tracking expenses, or reconciling financial records.
• Experience coordinating multiple assignments with competing deadlines while maintaining accurate and organized records.
• Demonstrated ability to communicate clearly and effectively with employees, managers, candidates, customers, and vendors.
• Advanced proficiency in Microsoft Office Suite (Outlook, Visio, Word, Excel, etc.) with proven experience supporting office operations, including purchasing, supply management, travel coordination, and related administrative tasks.
• Demonstrated ability to communicate clearly and effectively in a manner that facilitates mutual understanding.
• Customer-focused approach grounded in active listening, empathy, and solution‑oriented problem‑solving to deliver positive user experiences.

Preferred Qualifications

• Experience conducting process mapping, workflow analysis, gap analysis, organizational studies, or process‑improvement activities.
• Experience developing or revising administrative policies, procedures, process maps, guidelines, forms, templates, or training materials.
• Experience using purchasing, financial, customer‑management, or service‑request systems, such as SWIFT, EIOR, CRM, or ticketing systems.
• Experience coordinating operational activities, including recruitment scheduling, employee onboarding and offboarding, workspace assignments, equipment, building access, office moves, safety planning, travel, or training.

Strongly Preferred Qualifications

• Experience providing confidential administrative and analytical support to division directors, executives, or senior management within government or another large, regulated organization.
• Experience independently leading process‑improvement initiatives, including gathering stakeholder input, identifying operational gaps, recommending solutions, documenting revised processes, and supporting implementation.
• Experience coordinating multiple operational functions, including procurement, expense tracking, personnel activities, office operations, facilities, safety coordination, service‑request dispatching, or executive support.

Additional Requirements

It is the policy of Minnesota IT Services that a successful candidate must pass all legally required checks prior to employment which may consist of the following:

• SEMA4 Records Check (applies to current and past state employees only)
• Criminal History Check
• Reference Check
• Social Security and Address Verification
• Education Verification
• Other legally required checks

Minnesota IT Services does not participate in the federal E‑Verify program. Minnesota IT Services is unable to sponsor applicants for work visas, including F‑1 STEM OPT extensions, and cannot complete Form I‑9 or any other documentation requiring employer participation in E‑Verify. All applicants must be legally authorized to work in the United States at the time of application.

Current State Employees

• Bidders: This vacancy is open for bids and all qualified applicants simultaneously. This vacancy will be filled in accordance with applicable union contract provisions. Current employees of Minnesota IT Services who are currently in an Management Analyst 1 position and who are eligible to bid and apply within the seven (7) day bidding period will be considered prior to filling the position via other means.
• Current State Employees: Please note that employment provisions (including but not limited to seniority and leave accrual) vary among the three branches of Minnesota State government. When considering a job with another branch of state government, you are highly encouraged to explore these differences. For assistance, please direct questions to your current or anticipated Human Resources office.

About Minnesota IT Services

Minnesota IT Services is the information technology agency for the State of Minnesota. MNIT partners with agencies, boards, councils, and commissions to deliver secure, reliable technology solutions as we set IT strategy, direction, policies, and standards statewide. Work for MNIT and be part of a nation‑leading IT organization that helps to create an innovative government that works for everyone. Our culture promotes collaboration, demands agility, and encourages us to embrace change. Be a part of something bigger than yourself, something to be inspired by; come to work for MNIT.

Working together to improve the state we love.

What do Minnesota’s State employees have in common?

• A sense of purpose in their work
• Connection with their coworkers and communities
• Opportunities for personal and professional growth

Benefits

• Paid vacation and sick leave
• 12 paid holidays each year
• Low-cost medical, dental, vision, and prescription drug plans
  • Fertility care, including IVF
  • Diabetes care
  • Dental and orthodontic care for adults and children
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at least three years)
• Employer paid life insurance to provide support for your family in the event of death
• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
• Tax‑free expense accounts for health, dental, and dependent care
• Resources that provide support and promote physical, emotional, social, and financial well‑being

Support to help you reach your career goals:

• Training, classes, and professional development
• Tuition reimbursement
• Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)

Employee Assistance Program (EAP) for work/life support:

• A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well‑being, or job performance
• Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
• Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

EQUAL OPPORTUNITY EMPLOYERS

Minnesota state agencies are equal opportunity, affirmative action, and veteran‑friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

Applicants With Disabilities

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email [e-mail] and let us know the support you need.