ServiceNow Product Analyst - Government IT Delivery

Akima; Alexandria (VA); Hybrid; USD 120,000 - 145,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k)

PTO

Job summary

Suvi, an Akima company, seeks a BA/Product Analyst – Solution Delivery to translate government requirements into defined product requirements and maintain traceability through design, development, testing, acceptance and deployment of ServiceNow solutions. The role supports end-to-end ServiceNow delivery for OIG/OCIO and offers a hybrid work schedule with remote and onsite collaboration.

The base assignment runs Oct 6, 2026 through May 7, 2027, with a pay range of $120,000–$145,000 and

Qualifications

• Active Secret clearance.
• IAT Level II certification (e.g., Security+ CE or equivalent).
• Bachelor’s degree.
• 6+ years of experience in business analysis, product analysis, or requirements engineering.
• 5+ years of experience supporting enterprise ITSM/ITOM or ServiceNow programs in a BA role.
• Strong skills translating business needs into functional requirements and technical specs.
• Excellent facilitation, documentation, and cross-stakeholder communication.

Responsibilities

• Translate government requirements into actionable product requirements and backlog items.
• Conduct requirements workshops and discovery sessions with stakeholders.
• Document current and future state processes, workflows, and rules.
• Develop Epics, features, user stories, and acceptance criteria in Agile/ServiceNow.
• Support backlog refinement and prioritization with government owners.
• Maintain end-to-end traceability through design, development, and deployment.
• Coordinate with developers, testers, architects, and stakeholders for alignment.
• Support sprint demos, UAT, and release readiness activities.
• Validate functionality against approved requirements.
• Document functional requirements for technical teams.
• Support legacy-system retirement analysis and transition planning.
• Ensure solutions meet approved requirements and platform governance.

Skills

Agile methodologies

Requirements elicitation

Stakeholder management

ServiceNow

Traceability maintenance

Education

Bachelor’s degree

IAT Level II certification

Tools

ServiceNow

CMDB

Job description

Suvi, an Akima company, seeks a BA/Product Analyst – Solution Delivery to translate government requirements into defined product requirements and maintain traceability through design, development, testing, acceptance and deployment of ServiceNow solutions. The role supports end-to-end ServiceNow delivery for OIG/OCIO and offers a hybrid work schedule with remote and onsite collaboration.

The base assignment runs Oct 6, 2026 through May 7, 2027, with a pay range of $120,000–$145,000 and