ServiceNow Product Analyst – AI

Motion Recruitment; Irving (TX); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Motion Recruitment is seeking a ServiceNow Product Analyst for a long-term contract in Irving, TX (Hybrid) with potential extension to other markets.

The role focuses on AI-enabled governance within the ServiceNow Core Platform, coordinating inputs across teams and ensuring production readiness for AI deployments.

Qualifications

• AI acumen and knowledge of AI-assisted tools such as M365 Copilot.
• Ability to ask the right questions to gather requirements.
• Strong communication skills are essential.
• Some knowledge of the ServiceNow platform is preferred.
• Understanding of ServiceNow capabilities.
• Ability to engage with all levels of leadership (Directors, VP, etc.).
• Understanding AI language prompts.

Responsibilities

• Ensure traceability and lifecycle management of AI use cases and align AI solutions with risk models for the ServiceNow platform.
• Coordinate inputs across tenants and development teams around AI initiatives and ensure production readiness standards for AI deployments.
• Support sprint execution, backlog readiness, testing and validation, and cross-team dependency management among engineering, architecture, and governance stakeholders.

Skills

AI acumen

Requirements gathering

Communication skills

ServiceNow knowledge

ServiceNow capabilities

Stakeholder engagement

AI prompts understanding

Tools

ServiceNow

M365 Copilot

Job description

Outstanding long-term contract opportunity! A well-known Financial Services Company is looking for a ServiceNow Product Analyst in Irving, TX or Charlotte, NC or Minneapolis, MN (Hybrid).

Work with the brightest minds at one of the largest financial institutions in the world. This is a long‑term contract opportunity that includes a competitive benefit package! Our client has been around for over 150 years and is continuously innovating in today's digital age. If you want to work for a company that is not only a household name, but also truly cares about satisfying customers' financial needs and helping people succeed financially, apply today.

Contract Duration: 12 Months + extensions/conversion

Product Analyst role within our ServiceNow Core Platform AI Innovation team.

Required Skills & Experience

• AI acumen & knowledge using AI assisted tools like M365 Copilot, etc.
• Ability to ask the right questions for helping to gather requirements.
• Strong communication skills is a must.
• Prefer someone who has some general knowledge of the ServiceNow platform.
• Someone that understands the SN capabilities
• Must be able to engage with all levels, (directors, VP etc.)
• Understanding the AI - language prompts

What You Will Be Doing

• Ensure traceability and lifecycle management of AI use cases and aligning all AI solutions to required risk models for the ServiceNow platform.
• Assist in coordinating inputs across tenants and development teams around AI initiatives and ensuring production readiness standards are met for AI deployments.
• Beyond governance, this role is embedded within the AI Innovation & Incubation delivery team, supporting sprint execution, backlog readiness, testing and validation coordination, and cross-team dependency management across engineering, architecture, and governance stakeholders. It serves as a critical connector between product, engineering, and governance functions; ensuring that AI use cases are not only delivered efficiently but are also aligned to enterprise standards from inception through deployment.