ServiceNow Product Analyst

Motion Recruitment; Irving (TX); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Motion Recruitment is assisting a well-known Financial Services Company in Irving, TX, Charlotte, NC, or Minneapolis, MN with a ServiceNow Product Analyst contract role. The position focuses on AI governance and cross-functional collaboration across directors and VPs.

The 12-month contract includes competitive benefits and requires AI acumen, ServiceNow knowledge, and strong communication to drive AI initiatives.

Qualifications

• AI acumen and knowledge using AI assisted tools like M365 Copilot.
• Ability to ask the right questions to gather requirements.
• Strong communication skills are a must.
• Prefer knowledge of the ServiceNow platform.
• Understand SN capabilities.
• Engage with all levels (directors, VP, etc.).
• Understand AI language prompts.

Responsibilities

• Ensure traceability and lifecycle management of AI use cases for the ServiceNow platform.
• Coordinate inputs across tenants and development teams; ensure production readiness for AI deployments.
• Support sprint execution, backlog readiness, testing, and cross-team dependency management in AI projects.

Skills

AI acumen

Ask right questions

Strong communication

ServiceNow knowledge

SN capabilities understanding

Stakeholder engagement

AI language prompts

Tools

M365 Copilot

Job description

Outstanding long-term contract opportunity! A well-known Financial Services Company is looking for a ServiceNow Product Analyst in Irving, TX or Charlotte, NC or Minneapolis, MN (Hybrid).

Work with the brightest minds at one of the largest financial institutions in the world. This is a long-term contract opportunity that includes a competitive benefit package! Our client has been around for over 150 years and is continuously innovating in today's digital age. If you want to work for a company that is not only a household name, but also truly cares about satisfying customers' financial needs and helping people succeed financially,

Contract Duration: 12 Months + extensions/conversion

Product Analyst role within our ServiceNow Core Platform AI Innovation team.

Required Skills & Experience

• AI acumen & knowledge using AI assisted tools like M365 Copilot, etc.
• Ability to ask the right questions for helping to gather requirements.
• Strong communication skills is a must.
• Prefer someone who has some general knowledge of the ServiceNow platform.
• Someone that understands the SN capabilities
• Must be able to engage with all levels, (directors, VP etc.)
• Understanding the AI - language prompts

What You Will Be Doing

• Ensure traceability and lifecycle management of AI use cases and aligning all AI solutions to required risk models for the ServiceNow platform.
• Assist in coordinating inputs across tenants and development teams around AI initiatives and ensuring production readiness standards are met for AI deployments.
• Beyond governance, this role is embedded within the AI Innovation & Incubation delivery team, supporting sprint execution, backlog readiness, testing and validation coordination, and cross-team dependency management across engineering, architecture, and governance stakeholders. It serves as a critical connector between product, engineering, and governance functions; ensuring that AI use cases are not only delivered efficiently but are also aligned to enterprise standards from inception through deployment.