ServiceNow - Process Consultant

Applicable Limited; Plano (TX); Remote; USD 90,000 - 120,000; Full time

Job summary

A leading company is seeking a ServiceNow Process Consultant to join their remote team. This role involves partnering with clients to optimize business processes and enhance solutions adoption. The ideal candidate will have extensive ServiceNow experience and strong communication skills, with opportunities for growth within a dynamic consulting environment.

Qualifications

• 4+ years of hands-on ServiceNow experience.
• 4+ years leading business process design workshops.

Responsibilities

• Work closely with clients to determine strategies for increased solutions adoption.
• Lead functional discovery and process workshops using NTT methodology.

Skills

ServiceNow

Business Process Design

Communication

Education

ITIL Foundations

Tools

ServiceNow ITSM

Job description

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a ServiceNow Process Consultant to join our remote team.

NTT DATA is looking for an exceptional ServiceNow Business Process Consultant to add to our Business Process Consulting organization. You’ll be responsible for setting the stage for our engagements by partnering with our clients to serve as a trusted advisor. You’ll work as part of the project leadership team to help define the client’s ServiceNow transformation through gathering requirements aligned with process and platform best practices.

Why we think this position is great:
Your experience will be leveraged as part of the core delivery team to work with IT business leaders and process owners to impact and optimize their business process operations. You will have the opportunity to continue to grow and expand your consulting, collaboration, and communication skills by leading client and internal meetings. You will use your knowledge and creativity to create dynamic collateral in the form of client workshop presentations and process workflows, as well as delivery tools, aids, marketing, and training materials used for our clients. Our Business Process team has ample opportunity for growth and a strong emphasis on continual improvement.

Primary Responsibilities:

• Work closely with our clients to determine strategies for increased solutions adoption and organizational readiness
• Leading functional discovery and process workshops and working sessions leveraging the NTT methodology
• Defining industry and client specific business process solutions while identifying opportunities and advising on all things business process related to ServiceNow implementation projects
• Furthering your ServiceNow Expertise by developing knowledge on multiple practices within the ServiceNow platform

Basic Qualifications:

• 4+ years of hands on ServiceNow experience, minimally ITSM
• 4+ years of experience leading business process design workshops to elicit client requirements

Preferred Qualifications:

• ITIL Foundations
• Certification and/or Expertise in additional practice areas such as ITAM, ITBM, SPM, WSD, CSM, ITOM, HRSD, GRC, IRM, ITSM, Service Portal (UX Deign), etc.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us atus.nttdata.com

NTT DATA endeavors to make https://us.nttdata.comaccessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us.This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.