ServiceNow Process & Automation Analyst | Drive Efficiency

Founders Federal Credit Union; Lancaster (SC); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Paid Time Off

Health and Dental Insurance

Retirement Plan

Job summary

Founders Federal Credit Union is seeking a Process & Automation Analyst to join our Lancaster, SC headquarters. You will identify enterprise process improvements and deliver measurable outcomes through ServiceNow.

You will collaborate with IT and business partners, develop user stories, dashboards, and training materials, and ensure change control compliance. Evening/weekend work may be required based on project deadlines.

Qualifications

• Bachelor's degree in Computer Science or a related field.
• ServiceNow administration experience is desirable.
• Strong communication and documentation skills.
• Experience with process and workflow modeling preferred.
• ServiceNow certification within 1 year of hire.

Responsibilities

• Serve as a ServiceNow SME on business process designs and configurations.
• Review current processes for simplification and alignment with objectives.
• Partner with internal stakeholders to design solutions that automate processes.
• Develop, edit, and validate reports and dashboards for operational visibility.
• Create change records in compliance with change standards.
• Perform self-assessments of key processes and data to ensure proper use.

Skills

ServiceNow SME

Process analysis

Stakeholder mgmt

ITIL knowledge

Data analysis

Training delivery

Independent worker

Leadership mentoring

Education

Bachelor's degree in CS or related field

Tools

ServiceNow

Job description

Founders Federal Credit Union is seeking a Process & Automation Analyst to join our Lancaster, SC headquarters. You will identify enterprise process improvements and deliver measurable outcomes through ServiceNow.

You will collaborate with IT and business partners, develop user stories, dashboards, and training materials, and ensure change control compliance. Evening/weekend work may be required based on project deadlines.