Business Process Improvement Analyst - Portsmouth, NH

Service Federal Credit Union; Portsmouth (VA); Hybrid; USD 57,600 - 70,400; Full time

Benefits offered by this job

Health and dental benefits starting day one

PTO and long-term disability

401(k) with 8% company contribution

Tuition reimbursement

Training and career growth opportunities

Job summary

Service Federal Credit Union is seeking a Business Process Improvement Analyst to identify and document processes, aiming for enhanced efficiency and effectiveness. The role is hybrid, requiring three days in the office weekly, with a starting salary of $64,000, negotiable based on experience.

Responsibilities include analyzing workflows, developing process documentation, and supporting initiatives for improvement. Candidates should have a Bachelor’s degree and 3–5 years in a related field, preferably in financial services.

Qualifications

• 3–5 years of industry experience in a related role.
• Experience in financial services preferred.
• Strong understanding of business processes.

Responsibilities

• Identify and document current business processes.
• Analyze existing workflows for inefficiencies.
• Develop clear process documentation and flowcharts.
• Partner with business units for future-state processes.
• Support process improvement initiatives.

Skills

Business process analysis

SQL basics

Automation tools

Analytical skills

Communication skills

Education

Bachelor's degree in Business Administration or related field

Master's preferred

Tools

MS Office (Word, Visio, Excel)

Job description

Service Credit Union is seeking a Business Process Improvement Analyst who will focus on identifying, analyzing, and documenting business processes across the organization to improve efficiency, consistency, and effectiveness.

Location & Compensation

Location: Portsmouth, NH. This is a hybrid role, requiring three days in office each week. Compensation starts at $64,000, negotiable with experience. Hours: Monday– Friday, 8:30a.m.– 5:00p.m.

Benefits

• Health and dental benefits starting day one
• PTO, long‑term disability, paid holidays
• 401(k) with 8% company contribution after one year
• Paid leave policy after 12 consecutive months
• Free confidential mental health support program with Talkspace
• Free identity theft protection through IdentityForce
• Tuition reimbursement
• Training and career growth opportunities

Responsibilities

• Identify, gather, and document current business processes through stakeholder interviews, workflow analysis, and process mapping.
• Analyze existing workflows to identify inefficiencies, control gaps, bottlenecks, and opportunities for process improvement.
• Develop and maintain clear process documentation, including procedures, flowcharts, work instructions, and related business requirements.
• Partner with business units to design future‑state processes that improve efficiency, consistency, compliance, and service delivery.
• Facilitate meetings with stakeholders to gather requirements, validate process details, and build alignment on recommended changes.
• Support process improvement initiatives by assisting with implementation planning, change communication, and follow‑up on action items.
• Work across departments to promote standardized processes, improve operational consistency, and support organizational goals.
• Track process improvement efforts, report findings and recommendations, and help maintain documentation as processes evolve.
• Attend regularly and reliably, as this is an essential function of this position.
• Perform other duties as assigned.

Required Knowledge and Skills

• Bachelor’s degree in Business Administration, Information Systems, Computer Science, or equivalent; Master’s preferred.
• 3–5 years of industry experience in a related role; experience in financial services strongly preferred.
• Familiarity with leading automation tools and frameworks used in business process improvement initiatives.
• Strong understanding of business processes and automation capabilities across functions such as finance, member service, lending, information technology, and operations.
• Working knowledge of SQL, including basic query execution and use of SELECT and WHERE clauses to analyze datasets.
• Strong analytical, organizational, and communication skills with exceptional attention to detail.
• Excellent written communication skills; ability to prepare clear, formal recommendations for leadership.
• Demonstrated ability to work independently with limited supervision, identify and resolve obstacles, and elevate issues appropriately.
• Excellent critical and analytical thinking, problem‑solving, task management, and organizational skills.
• Strong interpersonal skills and ability to solicit participation and input from others.
• Proficiency in MS Office, especially Word, Visio, and Excel.
• Financial industry knowledge desired.

Equal Opportunity Employer

We are an equal opportunity employer and celebrate the diverse backgrounds, ethnicities, gender identities, spiritual practices, abilities, and other traits that make our employees unique. We provide an inclusive environment where all candidates are considered equally for employment.