ServiceNow Principal Solution & Technical Consultant, Public Sector

RGP; Virginia (MN); On-site; USD 170,000 - 190,000; Full time

Job summary

RGP seeks a Principal Solution & Technical Consultant for Public Sector pre-sales support to join our ServiceNow practice in the United States. You will lead and shape federal opportunities, craft proposals, size engagements, and deliver demonstrations to communicate the business value of ServiceNow solutions.

Up to 50% billable work and deep government contracting knowledge are required. You will collaborate with federal growth, capture, solutioning, pricing, contracts, and ServiceNow teams to

Qualifications

• Minimum 5 years demonstrated pre-sales solution consulting experience preferably with ServiceNow in the public sector (Federal, State)
• Minimum 5 years demonstrated deep functional and technical experience in ServiceNow implementations
• Demonstrated ability to influence and consult around key technical decisions during pre-sales pursuits
• Demonstrated experience in client facing, technical consulting and advising roles
• Excellent oral and written communication skills with the ability to present and explain technical information in an articulate manner
• Strong attention to detail and creative problem-solving skills are essential
• Proven record of successfully managing business relationships
• Demonstrated federal market experience, ideally with VA

Responsibilities

• Own the ServiceNow federal mission lane by converting leads into shaped, qualified, and winnable federal pursuits
• Partner closely with federal growth, capture, solutioning, delivery, pricing, contracts, and ServiceNow teams to shape client conversations, technical approaches, demos, staffing models, and proposal strategies
• Bring practical understanding of federal contract vehicles and acquisition mechanics, including GWACs, IDIQs, BPAs, task orders, set-asides, teaming arrangements, procurement timelines, evaluation criteria, and proposal compliance
• Lead pursuit shaping and client-facing solution strategy through close, maintaining accountability beyond initial lead identification
• Assist the business development team to successfully close new business
• Point person on pre-sales pitches and joint pursuit teams
• Define, solution and size project proposals according to standards and effective strategies
• Lead demonstrations to illustrate business value of the platform and products
• Advise customers on industry and ServiceNow best practices
• Prepare client tuned proof of concepts and proof of value demonstrations leveraging DEMOHUB Partner Demo Instances
• Interface with ServiceNow technical product teams as needed
• Subject Matter Expertise on ServiceNow platform and product solutions
• Identify improvements, new capabilities, industry trends and competitive landscapes
• Achieve ServiceNow Practice and Individual KPI's and Metrics as defined

Skills

Pre-sales experience

ServiceNow experience

Consultative selling

Client facing

Communication skills

Problem solving

Interpersonal skills

Relationship management

Federal market experience

Education

Bachelor's degree in IT/CS/Engineering

Job description

Compensation range: $170,000 - $190,000/yr.

RGP is currently seeking a Principal Solution & Technical Consultant for Public Sector pre-sales support to join our ServiceNow practice. The role will be responsible for supporting client sales meetings, developing sales proposals including project scoping, sizing, resource plans and the configuration and delivery of product demonstrations for ServiceNow's product solutions to convey the business value of the platform and products. The candidate must possess a strong understanding of ServiceNow products, platform and capabilities and be able to speak in detail to how they deliver on business value for clients. Up to 50% billable hours are required as a hands-on Technical Consultant on project-based and/or managed support client work.

This role is specifically focused on the federal market and requires someone who understands how government contracting works, including contract vehicles, task orders, teaming, acquisition timelines, proposal strategy, evaluation criteria, pricing/resource alignment, and compliance expectations. The right candidate is not simply a lead generator; they can take qualified opportunities, shape them with growth and solutioning teams, and own the ServiceNow federal mission lane from early client need through close and delivery transition.

The Sr. Solution & Technical Consultant for public sector will be responsible to develop, invest, and maintain thought leadership with deep subject matter expertise related to ServiceNow product capabilities and complimentary technologies in a pre-sale consulting environment targeting the public sector. Product focuses including Customer Service Management; Custom AppEngine Development; HR Service Delivery; IT Service Management; Employee Center Pro, NEXT UI Workspaces and Now Assist GenAI, Agentic AI and AI Control Tower. Lead technical sales conversations while demonstrating product features and capabilities and conveying business value while supporting business development executives. This is a salaried position not commission based. This role requires ownership of the federal ServiceNow growth motion, including shaping demand, translating mission needs into viable solutions, and helping move opportunities through solutioning, pursuit, proposal, and sale.

Responsibilities

• Own the ServiceNow federal mission lane by converting leads into shaped, qualified, and winnable federal pursuits.
• Partner closely with federal growth, capture, solutioning, delivery, pricing, contracts, and ServiceNow teams to shape client conversations, technical approaches, demos, staffing models, and proposal strategies.
• Bring practical understanding of federal contract vehicles and acquisition mechanics, including GWACs, IDIQs, BPAs, task orders, set-asides, teaming arrangements, procurement timelines, evaluation criteria, and proposal compliance.
• Lead pursuit shaping and client-facing solution strategy through close, maintaining accountability beyond initial lead identification.
• Assist the business development team to successfully close new business
• Point person on pre-sales pitches and joint pursuit teams
• Define, solution and size project proposals according to standards and effective strategies
• Lead demonstrations to illustrate business value of the platform and products
• Advise customers on industry and ServiceNow best practices
• Prepare client tuned proof of concepts and proof of value demonstrations leveraging DEMOHUB Partner Demo Instances
• Interface with ServiceNow technical product teams as needed
• Subject Matter Expertise on ServiceNow platform and product solutions
• Identify improvements, new capabilities, industry trends and competitive landscapes
• Achieve ServiceNow Practice and Individual KPI's and Metrics as defined

Pre-Sales Skills

• Minimum 5 years demonstrated pre-sales solution consulting experience preferably with ServiceNow in the public sector (Federal, State)
• Minimum 5 years demonstrated deep functional and technical experience in ServiceNow implementations
• Demonstrated ability to influence and consult (providing options with pros, cons and risks) around key technical decisions during pre-sales pursuits
• Demonstrated experience in client facing, technical consulting and advising roles
• Excellent oral and written communication skills with the ability to present and explain technical information in an articulate manner
• Strong attention to detail and creative problem-solving skills an absolute essential
• Ability to understand and interpret business needs and identify appropriate business and technical solutions to meet those needs
• Degree or equivalent, preferably in Information Technology, Computer Science or Engineering disciplines
• Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity
• Proven record of successfully managing business relationships
• Demonstrated federal market experience, ideally with VA,