Business Solution Consultant (TS/SCI)

Intact Technology; Virginia (IL); On-site; USD 120,000 - 150,000; Full time

Job summary

Intact Technology is seeking a Business Solution Consultant to help federal clients optimize their ServiceNow investments. You will lead business analysis, capture requirements, and design scalable solutions in a client-facing role.

You’ll collaborate with developers, architects, and project leaders, mentor teammates, and ensure outcomes align with customer objectives and best practices in IT service management.

Qualifications

• 5+ years of experience with the ServiceNow platform in a consulting context.
• Experience in ITSM modules and process optimization.

Responsibilities

• Lead business analysis and requirements gathering within projects.
• Facilitate workshops and stakeholder interviews to elicit and document requirements.
• Translate business needs into practical, scalable ServiceNow solutions.
• Develop detailed user stories and acceptance criteria and maintain traceability.
• Demonstrate features to clients and articulate business value.
• Collaborate with cross-functional delivery teams and mentor peers.

Skills

Business analysis

Requirements gathering

Process improvement

Stakeholder management

Facilitation

Agile delivery

WSJF MoSCoW

User stories & acceptance criteria

Mentoring teammates

Education

ServiceNow CSA certification

ITIL knowledge

Tools

Visio

Lucidchart

BPMN

Job description

Job Description

POSITION TITLE: Business Solution Consultant

CLEARANCE REQUIRED: TS/SCI

ABOUT US:
At Intact Technology, we are driven by a shared commitment to customer success, employee fulfillment, and meaningful impact. We believe that the combination of human ingenuity and intelligent tools allows us to deliver smarter solutions, faster outcomes, and exceptional value for our clients and partners.

Our culture celebrates individuality, autonomy, and empowerment, giving every team member the freedom to think creatively, act boldly, and leverage intelligent tools to amplify their impact.

We recognize that our people are our greatest strength. Our dedication to employee well-being is reflected in our flexible work environment, comprehensive benefits, and investment in continuous learning and career growth. Whether collaborating in person or through digital platforms, we’re building a culture where people and cutting-edge technology work together to push the boundaries of what’s possible.
THE ROLE:

We're looking for a Business Solution Consultant to help federal clients solve complex business challenges and maximize the value of their ServiceNow investment. This role combines business analysis, process consulting, and solution design to ensure projects deliver measurable outcomes for our customers.

You’ll work directly with client stakeholders to understand their objectives, lead requirements gathering and process discovery efforts, and translate business needs into practical, scalable solutions. As a senior member of the team, you’ll provide leadership within project engagements, help drive decisions, and bring clarity to complex or ambiguous situations.

This is a highly collaborative, client-facing role that requires strong communication skills, business acumen, and the ability to influence stakeholders at all levels. You’ll partner closely with developers, architects, and project leaders while serving as a trusted advisor to customers and a mentor to less experienced team members.

If you enjoy solving business problems, building strong client relationships, and helping organizations achieve meaningful results, we’d like to hear from you.

TO BE SUCCESSFUL HERE YOU WILL:

• Lead business analysis and process consulting activities within assigned projects, ensuring deliverables align with customer objectives and leading practices.
• Serve as the primary representative of the Business Solutions function on assigned projects, providing critical guidance as the voice of the customer internally.
• Facilitate workshops and stakeholder interviews to elicit, analyze, and document business requirements and current-state processes.
• Apply well-known analysis and prioritization techniques such as WSJF and MoSCoW.
• Develop detailed user stories, acceptance criteria, requirements, goals, and process documentation using frameworks such as INVEST, BPMN and SMART.
• Facilitate product demonstrations at the project level, clearly articulating capabilities and business value to customers.
• Collaborate effectively with cross-functional customer and project delivery teams.
• Advise customers on leading practices in business analysis, process optimization, and adopting ServiceNow capabilities to achieve desired outcomes.
• Ensure alignment of solutions with both ServiceNow capabilities and broader organizational goals.
• Perform comprehensive quality assurance checks on project deliverables to ensure accuracy and adherence to customer expectations.
• Support customer user acceptance testing (UAT), including test planning, execution, and issue resolution.
• May occasionally provide mentoring to peers within the project team and function.

REQUIRED QUALIFICATIONS:

• TS/SCI clearance — must-have (no exceptions).
• Ability to work 5 days onsite in the DC Metro area.
• 5–7 years of experience with the ServiceNow platform, including business analysis and process improvement across multiple modules in a consulting environment.
• ServiceNow Certified System Administrator (CSA) certification.
• Expertise with the ServiceNow ITSM application suite.
• Advanced proficiency with process modeling tools (e.g., Microsoft Visio, Lucidchart, etc.).
• Demonstrated expertise in applying business analysis, requirements management, and process documentation methodologies, techniques, frameworks, and standards.
• Strong understanding of ITIL® principles and their application in service management contexts.
• Familiarity with Agile delivery p