Sr ServiceNow Developer

Gointellects Inc.; Washington (District of Columbia); On-site; USD 90,000 - 140,000; Full time

Job summary

Gointellects Inc. seeks a Sr. ServiceNow Developer for a long-term government contract in Washington, DC. The role is onsite and focuses on developing, administering, and enhancing the ServiceNow platform across multiple modules for district-wide processes.

You will configure forms, workflows, and catalogs, implement integrations via REST/SOAP, and work with non-technical stakeholders to deliver scalable, secure solutions aligned with ITIL practices and district priorities.

Qualifications

• Bachelor's degree in IT, Computer Science, or related field, or equivalent experience.
• 5+ years of hands-on ServiceNow administration experience.
• Ownership or co-ownership of a ServiceNow instance.
• Strong knowledge of forms, lists, tables, and dictionary configuration; RBs, UI Policies & UI Actions.
• REST/SOAP API integrations; ITIL Foundation or equivalent knowledge.

Responsibilities

• Serve as primary administrator for the ServiceNow instance, supporting day-to-day operations.
• Configure and maintain ServiceNow applications, forms, lists, workflows, notifications and reporting.
• Support development across ITSM, HRSD, S2P, and other modules.
• Design and maintain Service Catalog items and end-to-end workflows using Flow Designer.
• Collaborate with stakeholders to translate requirements into technical solutions.
• Coordinate with client for development, changes and support.
• Ensure configurations follow best practices and upgrade readiness.
• Troubleshoot platform issues and document technical guidance.
• Partner with IT teams, vendors, and ServiceNow partners.

Skills

ServiceNow Admin

JavaScript

REST/SOAP APIs

ITIL Foundations

Multi-module ServiceNow

Education

Bachelor's degree in IT/CS or related field

Tools

ServiceNow CAD

Job description

Sr. ServiceNow Developer - Long-Term Contract (Government) Position

Title: Sr. ServiceNow Developer

Work Arrangement: Onsite

Worksite Address: Washington, DC

Interviews: In Person

Short Description:

The client is seeking a full-time ServiceNow Application Developer to support the development, administration, and ongoing enhancement of the district's ServiceNow platform within the Office of Data & Technology.

Complete Description:

The client is seeking a full-time ServiceNow Application Developer to support the development, administration, and ongoing enhancement of the district's ServiceNow platform within the Office of Data & Technology.

This role will play a critical hands-on role in configuring, maintaining, and evolving ServiceNow to support district-wide business processes across multiple modules, including-but not limited to- Source-to-Pay (S2P), Human Resources Service Delivery (HRSD), IT Service Management (ITSM), IT Asset Management (ITAM), and other modules. The ideal candidate brings strong platform fundamentals, experience supporting enterprise workflows, and the ability to partner effectively with non-technical stakeholders across a large public-sector organization. The ServiceNow Application Developer will ensure solutions are scalable, user-centered, secure, and aligned to DCPS operational priorities, while supporting continuous improvement of service delivery across central office and school-based teams.

Essential Responsibilities

• Serve as a primary administrator for the ServiceNow instance, supporting day-to-day service operations and maintenance.
• Configure and maintain ServiceNow applications, including forms, lists, workflows/flows, notifications and reporting.
• Support development and enhancement activities across multiple ServiceNow modules, including ITSM, HRSD, S2P, and other modules available.
• Design and maintain Service Catalog items and end-to-end workflows using Flow Designer, approvals, task routing, and notifications.
• Collaborate with business stakeholders to gather requirements, translate business needs into technical solutions, and recommend platform-aligned approaches.
• Coordinate with client for development, changes and support.
• Ensure configurations follow ServiceNow best practices, prioritizing configuration over customization and maintaining upgrade readiness.
• Troubleshoot platform issues, resolve defects, and support continuous improvement through analysis and refinement of existing processes.
• Develop and maintain technical documentation, including configuration details, process flows, and user guidance.
• Partner closely with internal IT teams, vendors, and ServiceNow partners as appropriate.

Minimum Qualifications

• Bachelor's degree in information technology, Computer Science, a related field, or equivalent professional experience.
• Five or more years of hands-on ServiceNow administration experience, including
• Ownership or co-ownership of a ServiceNow instance.
• Strong foundational knowledge of the ServiceNow platform, including:
• Forms, lists, tables, and dictionary configuration
• Business Rules, Client Scripts, UI Policies, and UI Actions
• Roles and Access Control Lists (ACLs)
• Update sets and platform administration
• Proficiency in JavaScript for ServiceNow scripting (business rules, client scripts, UI policies)
• Demonstrated experience integrating ServiceNow with external systems via REST/SOAP APIs
• ITIL Foundation certification or equivalent ITSM process knowledge

Preferred Qualifications

• ServiceNow Certified Application Developer (CAD) preferred
• Experience with one or more ServiceNow application areas such as ITSM, HRSD, S2P, CSM, or SecOps.
• Experience building or supporting system integrations using REST APIs, Integration Hub, and data imports.
• Experience working in a public sector, K-12, education, or other highly regulated environment