ServiceNow PPM Technical Specialist- Backfill

ZealHire Inc.; New York, Chicago, Tampa, Louisville (NY, IL, FL, KY); Remote; USD 90,000 - 130,000; Full time

Job summary

ZealHire Inc. seeks a ServiceNow PPM Technical Specialist to backfill a critical role in supporting and administering ServiceNow PPM. The candidate will handle projects, budgets, resources, time tracking, security, and workflows, while effectively communicating with stakeholders.

The ideal candidate combines hands-on SN PPM experience with strong troubleshooting, documentation, and collaboration skills, and must operate remotely within a tier-1 US location framework.

Qualifications

• Hands-on experience supporting ServiceNow PPM
• Strong troubleshooting and stakeholder management skills
• Ability to document problems clearly and reproduce steps

Responsibilities

• Support and troubleshoot ServiceNow PPM including Projects, Budgets, Time tracking and Resources
• Manage security/access, workflows, scripts and user support for PPM
• Collaborate with project managers and ServiceNow administrators to resolve tickets and improve processes

Skills

Communication

Troubleshooting

Analytical Thinking

Ticket SLAs

Cross-functional collaboration

Tools

ServiceNow

Job description

ServiceNow PPM Technical Specialist- Backfill | JPC-8896

Visa: USC, GC, GC EAD, TN, H4 EAD- W2
Interview Mode: Video

SUBMISSION REQUIREMENTS:

Need Genuine LinkedIn- NO RECENT OR MULTIPLE LINKEDIN

UPDATED LINKEDIN PROFILE PICTURE REQUIRED

Must have Visa Copy with the submission (FOR GC and EADs)

Must have full educational details with University Name and year of completion in resume.

WITHOUT ABOVE MENTIONED PREREQUISITE RESUME WILL BE DEEMED AS FAKE.

Job Description:

Remote, but must be in a tier 1 location.

List of approved worksite locations - techtier 1

The candidate must have hands-on experience supporting and administering ServiceNow Project Portfolio Management (PPM), commonly referred to as SN PPM

ServiceNow PPM Technical Specialist responsible for supporting and troubleshooting ServiceNow Project Portfolio Management (PPM), including projects, resources, budgets, time tracking, security/access management, workflows, scripts, and user support. The ideal candidate combines hands-on ServiceNow PPM administration experience with strong troubleshooting, communication, and stakeholder management skills

Core Technical Skills, ServiceNow Navigation, demonstrated ability to navigate ServiceNow using core navigation features, including:

• All
• Favorites
• History
• Search

ServiceNow PPM Records & Modules
Experience working with key ServiceNow PPM records and modules, including:

• Projects
• Project Tasks
• Budgets
• Resource Assignments
• Time Sheets
• Timecards
• Expense Lines
• Cost Plans
• Platform Automation Support

Ability to support and troubleshoot ServiceNow platform automation components related to PPM, including:

• Scheduled Jobs
• Scripts
• Workflows
• Security & Access Management

Understanding of ServiceNow PPM security and access management, including:

• PPM access groups
• User roles
• Role-based permissions
• Data & Table Management
• Familiarity with ServiceNow tables and the ability to identify, review, and work with relevant PPM data structures.
• Ability to troubleshoot user access, data visibility, and process flow issues within the ServiceNow PPM environment.

Core Soft Skills

• Communication: Clear, concise, and empathetic communication is essential. Technical issues will need to be explained in business terms to non-technical users, document problems accurately, and update stakeholders on progress.
• Attention to Detail: Tickets will require precise documentation of symptoms, steps to reproduce, and environment details.
• Problem-Solving & Analytical Thinking: Structured troubleshooting methodology such as the "4 W's" (What, When, Where, Who).
• Awareness and understanding of when to elevate ticket levels to Tier 2 for further research and resolution.
• Time Management: Meeting ticket SLAs, prioritizing tasks, managing workload, and meeting deadlines without sacrificing quality or care for the team, the SN PPM community, and Client.
• Teamwork & Collaboration: Ticket resolution will require strong collaboration with cross-functional teams when necessary. The candidate should be comfortable presenting, facilitating meetings, or conducting demonstrations for additional clarification, not only with ticket requestors and cross-functional teams, but also with the broader SN PPM community.
• Continuous Learning: Must stay up to date on New modules and applications within SN PPM, Processes (workflows, business rules, ACLs, etc.), Best practices to improve incident and request ticket resolution.

Preferred Technical and Soft Qualifications

• Experience supporting project, resource, financial, and time-tracking processes within ServiceNow PPM.
• Ability to collaborate with project managers, portfolio teams, technical teams, and ServiceNow administrators.
• Strong attention to detail when reviewing records, permissions, workflows, and table data.

$000,000 – $000,000 Salary range is not shown on the candidate portal