ServiceNow Platform & QA Lead: Technical Owner

Discover Technologies; Virginia (IL); On-site; USD 120,000 - 160,000; Full time

Job summary

Discover Technologies is seeking a ServiceNow Technical Platform & QA Lead to own the platform lifecycle, harmonizing Product, Engineering, QA, and Certification to deliver stable environments and high-quality releases.

You will administer 10+ ServiceNow instances, translate requirements into technical solutions, drive certification, and lead QA strategy across deployments, while collaborating with cross-functional teams to mitigate risks and ensure successful go/no-go decisions.

Qualifications

• Candidates must be able to obtain and maintain a United States Security Clearance.
• ServiceNow Certified System Administrator (CSA) certification is preferred.
• Experience administering and supporting multiple ServiceNow instances is strongly preferred.

Responsibilities

• Administer and maintain 10+ ServiceNow instances, ensuring environments remain stable and available to teams.
• Lead QA strategy and operations for ServiceNow-based applications.
• Own and coordinate the ServiceNow certification process for applications.
• Serve as a technical liaison between Product, Engineering, and QA teams.

Skills

ServiceNow expertise

Stakeholder collaboration

Troubleshooting

Technical communication

Analytical thinking

Education

Bachelor's Degree

Tools

CSA certification

Job description

Discover Technologies is seeking a ServiceNow Technical Platform & QA Lead to own the platform lifecycle, harmonizing Product, Engineering, QA, and Certification to deliver stable environments and high-quality releases.

You will administer 10+ ServiceNow instances, translate requirements into technical solutions, drive certification, and lead QA strategy across deployments, while collaborating with cross-functional teams to mitigate risks and ensure successful go/no-go decisions.