Senior ServiceNow Product Owner – Platform & Transformation

Qualcomm; San Diego (CA); On-site; USD 115,000 - 173,000; Full time

Job summary

Qualcomm Incorporated is modernizing its ServiceNow platform and seeks a Senior ServiceNow Systems Analyst to join the Platform Team and drive requirements, design, and delivery of a strategic transformation. The role emphasizes platform expertise, stakeholder engagement, and guiding cross-functional teams with architects, developers, and offshore partners to ensure scalable, cost-effective solutions.

Ideal candidates have 10+ years of ServiceNow experience across ITSM, SPM, APM/EA, IRM, HAM,

Qualifications

• 5+ years of IT-relevant work experience with a Bachelor's degree.
• 7+ years of IT-relevant work experience without a Bachelor’s degree.

Responsibilities

• Lead requirements discovery, process analysis, and solution design efforts as a core member of the ServiceNow Platform Team.
• Define functional designs that align with platform guardrails, enterprise standards, and long‑term architectural direction.
• Partner closely with ServiceNow architects and developers on the platform team to ensure design intent is clearly understood and correctly implemented.
• Promote standard, out‑of‑the‑box ServiceNow capabilities and an AI‑first design approach to reduce technical debt and accelerate delivery.
• Act as the primary platform representative in engagements with business stakeholders, guiding them from requirements through solution decisions.
• Facilitate design workshops and working sessions that align business priorities with platform capabilities.
• Clearly communicate trade‑offs, risks, and design rationale to stakeholders at varying levels of technical depth.
• Influence adoption of standardized solutions while balancing business needs, timelines, and scalability.
• Contribute to large‑scale ServiceNow initiatives, including greenfield implementations and modernization of legacy capabilities.
• Provide ongoing functional leadership within the platform team to support post‑go‑live optimization and adoption of new ServiceNow releases.
• Incorporate ServiceNow licensing considerations into solution design to ensure cost‑effective, compliant platform usage.
• Help evolve platform patterns, best practices, and reusable designs that benefit the broader ServiceNow ecosystem at Qualcomm.

Skills

ServiceNow ITSM

ServiceNow SPM

ServiceNow APM/EA

ServiceNow IRM

ServiceNow HAM

ServiceNow SPO

Now Assist

Education

Bachelor's degree

Job description

Qualcomm Incorporated is modernizing its ServiceNow platform and seeks a Senior ServiceNow Systems Analyst to join the Platform Team and drive requirements, design, and delivery of a strategic transformation. The role emphasizes platform expertise, stakeholder engagement, and guiding cross-functional teams with architects, developers, and offshore partners to ensure scalable, cost-effective solutions.

Ideal candidates have 10+ years of ServiceNow experience across ITSM, SPM, APM/EA, IRM, HAM,